Klein Tools Borescope

Connectivity issues for iPhone. Tried several models and iOS versions. Would not connect. Total trash.

Bought the scope a few weeks ago and right out of the box it worked perfectly. Today my boss wanted to see how the scope/app performed . He was prepared to buy 12 for our work trucks. The app performed so badly that it made me look stupid for even suggesting it. Constantly crashing. The video lag, when it did work, was something I haven’t seen since early 2000’s dial up internet. I use Klein tools daily and have never been let down by your product this badly. I’d be embarrassed to sell a product that performs this poorly.

I purchased many years ago and thought it would be useful in certain situations as I run service for a reputable company. I’ve only used the boroscope maybe 10 times and it’s never gotten better. It freezes up constantly and I have deleted…reload and erased from my phone. Makes no difference it still freezes up. If you turn your phone sideways the app malfunctions…you close and reopen the app to begin again. The equipment could be better and the app definitely needs a overhaul. I use Klein hand tools every day and they work great but this is a understatement for Klein to sell something so glitchy. It. makes you wonder why they would make such a product that doesn’t represent the company and quality that electrician’s have come to depend on and use around the world. I wouldn’t put my name (Klein) on the product if I knew it was second rate at best. Maybe this might inspire the company to take a look at what it’s selling and care to correct this product. You can do better. I rated this app/boroscope for what you sold. Cheap junk.

It will not connect only used like 3 times now it won’t connect. PLEASE UPDATE YOUR APP. It’s 2024 for crying out loud.

Took dose not work at all

Got the ET20 as a gift for the holidays. Took me 4 tries & a lot of frustration to get the app to show images from the boroscope… Nowhere does it tell you that, after installing the app, you have to go into the Settings > Klein Scope app and manually turn on “Local Network” access for the app to be able to load the ET20’s video despite being connected to the device-generated WiFi (“KT-Boroscope”) iPhone 12 Pro, iOS 17.2.1

As stated so many times. Great hardware, terrible app. Please update. I only got this a few months ago and the app worked well twice. I tried to use it yesterday but after 5min of fiddling-couldn’t waste any time on this. I switched to my (competitor) backup which works reliably but is cumbersome and isn’t made nearly as well, especially the snake. Klein is a good tool company I can’t understand letting this tool languish because of a lack of app update.

Great tool but really bad for the injection between the apps and the camera.

About as basic as it gets and still full of bugs. Something as simple as rotating the screen breaks the app. Zooming and panning is completely broken, quite a feat as the default implementation of the gesture handler in iOS does the right thing. The rest of the interface design is also embarrassingly bad. It would be great if Klein would open up their protocol to give someone else a shot at implementing something usable.

Used to work now with updates it is junk. Freezes every time I use it. Worthless. How do I get my money back.