Lakeland Bank eTreasury

It used to work pretty well, but it’s had 95% DOWNTIME for the last week or so. Disappointing. I’ll have to go back to the bank to deposit checks.

I’m trying to run a business, and after countless hours of phone calls with online support and trying to make this thing work, the app still isn’t consistent. I just need to deposit my checks. If Lakeland can’t get their app together, they are going to lose me as a customer.

I’d give it zero stars if I could. The login times out constantly. And when it does, it locks you out and you have to call the bank to get access back. I was locked out Saturday, couldn’t get in until Monday, now it’s Thursday and I’m locked out again. Honestly makes me consider switching banks.

This app is bad on so many levels. Just the hoops you have to go to to get into the app. It rejected my password which I know is correct and now I have to wait a business day to speak to someone to reset it. Totally ridiculous. I need this app to be able to deposit important checks which half the time I can’t do and more often than not when I go back to check to see if the checks went through a lot of times they were rejected for no apparent reason and no notification. So if I didn’t check I would have no idea. Absolutely ridiculous. I will be switching to her more competent bank.

Everyone wants their bank account secure but this app makes security so complicated that it gets in its own way. Simple processes take a while “thinking” before completed. It does the basics but don’t set your expectations very high.

This app will not let you transfer money or receive money via Zelle . The other Lakeland bank app Will allow . This app is for businesses . What’s going on?

Everything is getting simplified these days, right? Mobile banking should be easy, right? ETreasury Mobile app for Lakeland bank- OMG. First of all, why call it eTreasury business? What does it even mean? Why it cant simply be called Business or something like this. To activate the app you need activation key. First time I spend on the phone 30 min with support person that finally showed me the activation key. Then you need your assigned company ID. Then you need User ID. Then you need password. In few months my mobile app stopped working. Guess what? Activation key expired. Of cause, in order to get it you have to remember your company ID and all other logins. So, called Lakeland bank again. This app is not for me, too complex, too many logins remember or keep writing somewhere. I have Bank of America and Chase apps, much simpler.

The app crashes constantly. Check deposit via the app is not reliable. Sometimes it works and sometimes it doesn’t. The app should have been tested before it was released. I hope they fix it.

To log in to the app, you need a software activation key that can be found once you log in on a computer. Once you retrieve that, the rest is very simple if you follow the instructions. All the log in information was provided to me months prior (if not a year) before the switch to e-treasury. I love that I only need a pin or my face to log in to the app. This online banking allows so much more to be done versus the previous one.

Locked out again. No reason, they can’t help. Closing my accounts with lakeland. Terrible.