LEGOLAND® Windsor Resort

with 7 children and then the ride broke down and we couldn’t go on.

Essential when navigating the Lego land park rides. Delete it when you’ve been.

Abusing the notification system to nag me for feedback after my visit.

We had two days at the Legoland Park as a treat. As we were staying at the new Woodland Lodges I thought I’d get this app - supposedly to keep the tickets and accommodation safely and conveniently… except the app didn’t upload these vital things! I complained to Windsor Legoland well over a month ago and was asked to print them instead. The internet connection at Legoland takes an eternity to connect (need the patience of a saint to recall the precise information required - tricky when you have your hands full with the children). The map might be useful (to find rides) if it responded more accurately to where you are at that time with the orientation. The waiting times on the app were a very rough indicator of how long you might actually be waiting. I struggle to think of anything that was good on this app for customers at Legoland Windsor.

My 14 yr old sister got lost in LEGOLAND Windsor, and the staff found her in under a minute! It’s better to go when it’s school for children!😁😆I felt like I was gonna fall of on the new roller coaster, the uhm sky something lol,

Everything was awesome

Yes the map is good with the filters. But it could be better. The shop aspect does not have all items you can purchase prior to the day, such as the drinks or mini figure factory purchases. I o my found out through useful Facebook groups that were not LEGOLAND managed. Secondly and most annoyingly, when I downloaded my tickets to the app, not all of them worked. Which completely threw me when I showed them my QR code they asked for either my email or telephone number on the day- I think that was for the digi-pass (could have been something else) I felt the info provided prior to the visit could be better, especially for the hotel. No where before did I see the woodland accommodations I had included a fridge, hair dryer, shampoo, towels, tea/codfee. These things would be helpful to know before. The ultimate ride pass was a waste of money. I ended up not being able to book the busy rides- yet I could access them with additional cost! When I had spent an additional £100 per person is just a con. And honestly made me really upset and angry when I saw I couldn’t access with the top pass but could pay an additional amount to access the ride! Shocking. All in all, I loved the accommodation but the park there were so many frustrations, that I didn’t experience with other parks I’ve been to. Again, lots of room for improvements. Staff were overall really nice. Didn’t have a rude or miserable one. Generally all helpful to their sphere of influence

There was a lack of information on arrival on how systems work with the reserve and access tickets etc.

Can’t get it to work, crashes when you open it, not fit for purpose. Load of rubbish.

Amazing