Lensa AI: Photo Editor

Paid for nothing… got a few avatars with the subscription, says I have unlimited access yet I’m out of avatar credits?!

Eyes aren't equal, you pay for images on top of the subscription and I looked strangely thin

This is my third year with this app and it looks like it’s going to be the final one. The latest version is super slow, constantly stops working and refuses to save. I waste too much time trying to filter just one photo. What’s going on?

I got the app after a free trial a year ago and I actually used it a lot, so I decided to repurchase the yearly subscription. Now, after merely a month after I paid for the following year, the app is telling me to go pro and preventing me from saving more than one photo per day, just like I never paid for the service. I can’t stand that kind of bugs. Now I have to write to support and hope that someone will know how to solve my problem? No, thank you. I’ll apply for a refund and find another app that actually works.

After weeks of trying to get Lensa working, it no longer allows me to restore my subscription. It started by preventing the use of presets and showing errors such as ‘reached daily limit’. Customer service advised to delete and reinstall. Sadly, I can no longer restore my Pro subscription, which defeats the purpose of paying for the app. Shame. Great app turned bad

I used this about a year or so ago & was allowed to upload multiple photos of myself to be used, it was fun & I was pleased that most of the images looked like me, thought I’d try a few of the new avatar packs & was surprised it now only asks for one photo uploaded. The results were terrible, didn’t look like me at all & despite choosing a photo with clear hair visible the results changed my hairstyle to something else completely & gave every image the same new hair style. I tried 3 times using 3 different original photos & each time the avatars got the exact same fictional hairstyle & also didn’t look like me. Was much better when it used multiple photos to generate the AI pics from as one photo clearly isn’t enough information. Waste of time & money! Edit after developer response: Yeh I tried several times using various photos & all the results came out bad i.e The beach holiday avatar in your example shows a fit topless man on the beach, I was a personal trainer & in good shape but all the beach ones I got had me a polo shirt or jumper with a fat belly & made me look like an old man off to play golf! I have a bit of stubble but it’s not grey, but all of the AI images gave grey stubble. It’s like they made me unfit & aged me 30 years! Won’t waste any more money on trying new ones.

It went from £2 something to £5 a week? I don’t like this

You took my money and never give me the images. I’ve been a long time return customer but this time you charged me and didn’t generate the images I bought. I need my money back. I sent an email regarding this issue and have received no response from you. It’s a shame this is how you treat your customers. This is bad business practice.

I tried uploading several professional photos of myself. All clear with closed mouths and every avatar had a stupid open mouth. I tried several times then cancelled the subscription. It used to be better a year ago…

You have to pay to use any of the features. Utterly pathetic.