Lively Link

App crashing consistently-have not been able to access since activating the device for my mother one week ago—customer service is clueless, also no information (no location service or battery strength) available on the desktop version despite my being logged in): seems like a very basic service that is promising other benefits and not delivering; I think this company had a recent rebranding; something has been lost—will be discontinuing my account with them Addendum as of JAN 1–still no response from lively link regarding the lack of ability to see my moms location, battery level at all— there is zero customer service—when you call lively, customer service says they are not responsible for the app—and I cannot find out who is—I am going to cancel—it does not have the functionality it promises at all! I cannot for the life of me figure out how the ratings are this high unless they are fake!

I purchased a Lively Mobile for my husband, an active 86 year old. He loves to be busy in the garden, lawn or tending to a healthy farm pond. Since I am concerned about a fall or heart issue, I persuaded him to wear the device. We’ve had it about two weeks, and I have tried unsuccessfully to install the app on my phone. My problem was that I had an old app and it’s information from an app connected to my mom and her Lively mobile. That had to be completely deleted. An email invite had to be sent to an address not connected already with the device. Then, follow the instructions, and all is well! So far, anyway! Thanks for all your help.

Location services are not consistently accurate. Alert generation often does not occur even though the wearer is clearly “out and about”. Waiting times to talk to support personnel average over 20 minutes hold time. Electronic (email) ticket response time is 5DAYS!!! EVERYTHING with LivelyLink is problematic. Initiating a new device? Plan for multiple calls, hours on hold, and still you will experience problems. Last response I received via email is that the issue will take 2 WEEKS to resolve - an issue that was caused by a LL technician entering duplicate addresses for my account.

I upgraded to a new iPhone and I can’t make the Lively Link App send me notifications for my mother’s security device anymore. I’ve been on the phone with tech support several times and they can’t figure it out. If I can’t get this fixed then I’m going to have to cancel Lively service and go with a different emergency call button service.

The service worked well-enough, but because the company makes cancelling the service so difficult and unpleasant, I would not recommend them.

Decent app but the location feature needs some fine tuning. I keep getting alerts that my loved one is out and about when I know for sure they are at home. Other than this it’s a solid app.

Not impressed

I’m into my 3rd day and the Lively Link app has only updated the location of the linked phone twice. A manual location refresh doesn’t work, and two calls to support didn’t help either. Support told me they “refreshed the link” to the phone and my account and was instructed to logout and login back in after two hours. After that did nothing, I was then told the phone needs an update, but I know everything was already updated, as I just setup up the phone and updated everything, and it’s never worked correctly. After questioning when the update came out, the service representative quickly said “thanks for calling in” and hung up. Seems like I need to find a new service… Very disappointed so far.

Is it possible on a future update to make it possible long after turning off a Lively Wearable to delete unused Lively Wearables from the Lively Link App? Thanks, Ron Bibber

And the operators who speak with my wife pretty often are patient kind and helpful. When necessary they stay on the line with her until family or professional help arrives. I’d pay double without blinking an eye. We have the device that hangs around her neck.