Loóna: Sleep Sounds & Stories

I pay for the app and I love it very much. I have never finished a sleep story without falling asleep :) My only issue is the app randomly starts playing music throughout the day and the app won't even show it it open. I have to open the app and close it before the sound will stop. This happens 4-5 times a day.

The loóna application is my favourite to help me rest and fall asleep.

I was told I had a free trial and they charged my card immediately. I checked with my bank and they confirmed that they did in fact NOT place a hold, but took $85 from my account immediately. I want a refund. The app itself is great but I don’t want a year subscription when I barely use it.

I haven’t slept so well in years

The need to be on my screen for this to wiwk isn’t a good fit, navigating choices left me panicked. The colouring activity is not what I needed and not being able to choose the thing I was working on (or maybe my difficulty figuring it out) left me (surprisingly) panicked. I really wasn’t sure about what I was getting into and until I was charged just now, had assumed I had already lost my money on it and was resigned. Even the sound scape is some how intrusive and overwhelming to me- which is again, surprising. I also very much have disliked the story options I’ve been given and the narration. The lack of flexibility to try out different narrative styles or sample different gentes(what I want at bedtime is different than what I generally like reading. It has how ever alerted me to think about what I may find relaxing at night to listen to. My two cents.

After downloading the app it was apparent this wasn’t what I was expecting. I’m sure this activity is therapeutic for some but for me it spurred more active engagement rathe then detached thoughts leading to more restful sleep. I subsequently ended my trial subscription and went along in my way. Recently a transaction appeared on my statement regarding this cancelled app, charging me for yearly subscription. I have brought this to their attention but their level of commitment to promote and attentive service is quite lacking. I’ve been waiting on a reply for some time now after their initial email query for supporting documentation. Documentation I supplied in my original email , anticipating such a request. I’m stills waiting on follow to my repeat responses to their initial email.

This app was a true help for me before the update. I loved it and was happy to pay. Now i have to do it all over again and it irritates me so bad to follow a strict path through the episodes that i will just stop using it and will not pay again. Really dont like it in its new form.

You have changed the entire app. I was so far through the chapters and now have to restart all the sleep scapes I have already completed. Not happy about it at all.

I’m so disappointed in the new update. I have had this app for a few years and loved it. I have a 5am flight and I need a few hours sleep. But Loona is sleeping on a countdown clock for 20 minutes. Seriously?

This was a way better app when at least some of the episodes were free to play. The concept overall is cute but who can afford to pay nearly $100/year for it? Certainly not me. Super disappointed.