Description

1. About Lotte Hotels & Resorts

Lotte Hotels & Resorts is the largest hotel group in Korea that includes premium landmark and luxury hotel brand Signiel, 5-Star hotel brand Lotte Hotels & Resorts, premium business hotel brand Lotte City Hotel, and lifestyle hotel brand L7. We operate brand chains in the United States, Russia, Japan, Vietnam, Myanmar, and Uzbekistan, as one of the Top Three global hotel groups in Asia. Lotte Hotels & Resorts aims to become a mark that moves the hearts of customers through dignified service and facilities anytime, anywhere across the globe.

2. Main Functions of the Mobile App

- Find a Hotel: Search hotels by region or brand and check hotel locations
- Rate/Reservation: Instant room and restaurant reservations and reservation history search
- Promotions: Special price packages, promotions, event announcements
- Facility Information: Dining, facilities, and wedding convention details
- Membership: Membership registration, point search, and member exclusive coupons
- Tour Guide: Information on surrounding tourist spots and restaurants around each hotel
- Language Support: Available in English, Korean, Japanese, Chinese, Russian, Vietnamese, and Burmese
- Other Functions: Photo gallery for each hotel, link to the customer center, live chat consultations, etc.

3. Official Website: http://www.lottehotel.com

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4. Information on optional service access permissions

- Alerts: To receive information on new packages and promotions
- Gallery: To save a Rewards online card or attach file(s) when using Customer Voice or Live Chat
- Camera: To take photo(s) to make inquiries via Customer Voice or Live Chat
- Bluetooth: Use for Mobile Key service
- Contact: To access and edit contacts when sharing a Mobile Key

* You can still use the service, even if you do not agree to optional access permissions.
* To reset access permissions, go to Settings > Lotte Hotel App to reset settings.

- You can find all packages and events from Lotte Hotels and make reservations with ease.
- Look for the nearest Lotte Hotel.
- You can save hotels, rooms, and packages to your Favorites for easy access, without having to search again.
- Not sure which room or package is right for you? Use the Compare function to compare Lotte Hotel’s rooms and packages on one page.

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