Luma Surveillance

It’s honestly hard to imagine what could be updated on this app to make it worse than it already is, but I’m sure the developers will think of something. If you’re considering this for home security purposes, my suggestion would be that instead you invest in an Etch-a-Sketch and leave it by the door with a note, requesting that would-be thieves and vandals use it to sign-in, so that you have a reasonably accurate record of what happened on your porch.

The app is well behind even basic alternatives. The playback feature is horrific. It doesn’t auto-populate with motion sensed clips. Instead you put in dates/times and then slide through minutes at a time. Find another option if you can.

If ZERO stars were an option, I would give this app -10. The camera quality is OK but the App is absolute trash. I can view my ring camera footage in seconds but to takes forever to view anything on the Luma App. It doesn’t support Mac so if you want to download the videos, you need a PC. I have a 20 year old Windows laptop I that I only use to download videos. Luckily, it’s not too often. This company should ashamed of itself.

I use this app for one of my clients as I own my own business. It’s a decent app on my iPhone and it’s moderately OK on the iPad but trying to scroll up to get back to the home screen is very difficult and I tend to move Camera viewsmore times than not

We have experienced nothing but problems with the app. It is slow, you have to restart it every time you want to use it, and often doesn’t record. Save yourself the hassle and find a different system.

The remote playback feature quit working with the NVR about 2 months ago. After upgrading some cameras the issue is still there. The system becomes useless without the ability to review the stored video. It doesn’t work with the iPhone or IPad. Please fix the issues.

If you have an installer pushing this system, HIRE A DIFFERENT INSTALLER This app is almost useless. Cameras either don’t load or take forever. Which does NO DAM GOOD if I hear a noise outside and want to check it out. By the time you see anything, if you ever do, on the app, you would be dead from the burglar I have another app that can access the camera immediately. So WHY CANT LUMAs APP DO THE SAME????????? Save your money. Go elsewhere. Snap doesn’t care about their customers

I can believe how terrible this app is I have to close it out every time to have the cameras load My ring door bell is more reliable, I also have 8yr old Arlo cameras that are 100% faster in loading than this I would not recommend this product I don’t see what the advantage of this is over Arlo that you buy at Costco for a fraction of the cost

I have had luma surveillance for a couple of years now, i have yet to have it installed correctly - I have called / texted / emailed Luma and they could care less - don’t waste you money on Luma - Snap doesn’t care - It’s so sad

This app is garbage. Can’t access live view on my phone. Functionality was limited when it did work. Just get yourself a nest or ring camera.