4.42 out of 5
1,227 ratings in Germany
I’m using this app in Kenya and I had already numerous problems with them. - I was ordering waiting for over an hour then I get notification delivery failed even though I’m in the house and nobody’s calling so I had to re-order again and wait another one and a half hours - receiving damaged items and do basically have to beg them to resend it which takes them two days to even send me new bread
Difficult to find the items
1 out of 10 deliveries will be delivered to the wrong address or you will get the wrong stuff. If you call customer care they cannot contact the store nor the driver. They will over a callback asap which takes 1-2 days. Then they tell you that the system says it was delivered. It doesn’t matter how often you call, Carrefour does not rectify its mistakes nor does it reimburse the money on your card. They say that did but it never reaches your card. If you complain about that, the answer is ‘talk to your bank’. The only way to protect yourself of this is by paying on delivery … sad but true. It cost extra but it is like an insurance premium.
I ordered in the morning for 2-4pm paid by Apple Pay and I couldn’t text anywhere to leave my order infront of the door so i thought because it’s paid they will do it automatically (usual in Dubai) cause no where was a botten or something to text to leave the order infront of the door. Now I need to wait for one and a half hour more to get my order. Many items are sold out. Never in new update Delivery’s don’t have change. Ice cream, meat & fish deliver without ice cup or to keep it cold. Rist of salmonella 1/5 stars to carrefour app.
Very poorly designed and confusion app particularly when checking out.
I have ordered only twice and have seen enough to uninstall it and boycott carrefour. The First ordered have never arrived. The second was during summer I received melted cheese and tainted milk. I submitted my order around 2:00 pm the app showed the arrival time between 4:00 and 5:00 PM, later in the day 9:00 PM I had to call the customer service they said we raised your complaint and the order is being prepared at 11:50 PM I called again they said that I would get it only next day!!! Next morning I got called by the driver who woke me up at 9:00 AM to ask if I would be available then he came around 2:00 PM with warm milk bottle melted cheese. I complained twice to customer service and no one seems to care. I will never use this app again never do shopping at carrefour
I tried to order there one time. NEVER AGAIN. It said it will be there in 60 minutes but it never arrived. Of course they gladly took my money though.
The app frustrates me often. Each time it logs me off and now also the reusable bag offer is no longer visible.
It doesnt add my club points ! Although its fast efficient and reliable and the delivery every time is faster than stated and the men are decent and polite
If it works then slow, unresponsive and flawed - just like the delivery itself
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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11
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|
Top Free
|
|
11
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|
Top Free
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|
13
|
|
Top Free
|
|
25
|
|
Top Free
|
|
45
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0
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