ManageEngine ADSelfServicePlus

I am writing to provide some feedback about the ADSelfService app for iPhone. The UI of the iPhone’s needs some work, particularly on the main screen after users successfully log in. The main screen is very misleading for several reasons. First, the option to Enroll in other MFA recovery methods is hidden. Second, the main screen shows users the option to change their password which causes some confusion for users. Since the the other options are hidden, they tend to change their password accidentally even though they don’t have to. Third, the Google Authenticator interface should show a QR code as first option. The secret key method should only be used if scanning QR code is not available or give this as advance option. Finally, users should get some type of notice indicating that Admin requires Enrollment of at least X number of methods. Overall app works great, but the UI has been misleading for quite some time. I hope this feedback makes it to the app developers. Thx

Been trying to reset my password for 30 minutes.

This app is such a pain a use. It is so slow, everything takes forever to load if it even loads. The app constantly times outs or just fails to do what lever it is you’re trying to do. It’s also incredibly annoying that you can’t copy and paste a password into the app when doing a password reset. I use passwords from a password keeper but since I can’t copy and paste them into the app for a reset it leaves me no other choice but to use a weak password. The app also looks like something from ios4, it’s a joke.

The most current version was downloaded for iPhone and it gets stuck at the Fingerprint Authentication page. There’s no where to go other than back home to start over.

The app is very easy to use and manage but doesn’t work when it needs to.

Does not work for intended purpose. 0/10

Useless app that can’t even recognize the QR code

Useless

1star

The app works on occasion but doesn’t consistently allow users to reset passwords, unlock accounts, or do any of its primary functions. The app freezes, likes to fail to connect to the server, and overall provides a poor user experience. Save yourself the trouble and just use the web app. *just wondering if the devs will update this? Zoho is a large company. You’d think resources would be made available to fix these obvious issues.