Matterport

Please fix scanning quality

This is a great app. But why can’t you add a feature, where you can download other tours that are not your own? Since the MATTERPORT 3D SHOWCASE APP hasn’t been working in almost a week and has not been updated in 4 years, this would be a great feature to add. It would make a lot of users and clients happy.

The app won’t even let me login so I can’t upload my scans. It’s not a password error or anything like that, you enter your info, hit sign in, and it just takes you right back to the sign in screen.

The claim that they are compatible with other 360 cameras is misleading because it limits you to low resolution scans. It disables the higher quality scans in your camera. They do this to make it look like their cameras are noticeably better, but the actual observable difference is likely negligible. I did not know they intentionally degraded the quality of scans before I subscribed. Needless to say, I canceled my subscription immediately.

Hard to test the app out when you get this upon signup: {"code": "request.unauthenticated.token.invalid" , "mess age": "Invalid token" , "retry": false}

OK, I started out, criticizing matterport for iOS, because I could not sign in with Apple sign in or Google but, when I came back to it, I was inside the app. Since I had ungenerously left only one star, I had to come back to change that. Unfortunately, I can’t erase the review so in all honesty, I have not yet tried it. that said, I’m just going to leave a five star review. When I have tried it out, I’ll come back to this review and update it. Thank you.

Worked better 6 months ago. Not sure this app keeps getting slower

Why can’t we use a affordable 360 camera instead of using a 5 thousand dollar camera they try to sell you. Also you can’t use your computer, everything is done through this lazy app

Please save yourself and never work with this company. Myself and every photographer I know that has worked with this company have had terrible experiences. They are expensive, non flexible and they don’t care about you. There are so many better, faster and cheaper options now.

It now keeps crashing and close the app when I click on my projects