Awful experience
The usability and design of the app are terrible. Plus paying for just having a card is weird in itself. Plus when I sent (the first-time payment) $100 I got 377PLN instead of ≈400 🤷♂️ I'm going to close my account.
4.83 out of 5
1,530 ratings in Ukraine
The usability and design of the app are terrible. Plus paying for just having a card is weird in itself. Plus when I sent (the first-time payment) $100 I got 377PLN instead of ≈400 🤷♂️ I'm going to close my account.
Nawigacja jest skomplikowana i niejasna Dlaczego nie mogę usunąć odbiorcy z kontaktów? Jeśli raz zapiszesz dane, pozostaną one na lata
Zamknęli mi rachunek na którym były pieniądze. Po wyjaśnieniu sytuacji w oddziale powiedzieli że pieniądze zostaną przelane na podane przeze mnie konto w ciągu tygodnia. Już minął miesiąc z tego czasu, a kasy tak i nie dostałem. Nie polecam. Lepiej zastanowić się nad otwarciem konta w innym banku z lepszą obsługą.
Сканирую паспорт идет обработка после данные не подходят и так до бесконечности. Самое тупое приложение. Проще сходить к барыгам за стол и тупо на месте порешать сто да как. Не советую данный банк как онлайн открытие счета. Фэйк!
Jesus, I just don't have enough words to describe how bad this bank is. I’ve used different banks in different countries, but the Polish mBank is the worst bank with the worst service ever! It all started with the opening of a bank account. I was told that my plastic card would arrive within 7 days. 7 days passed, then 10, then 14 days and the card still didn’t come. It is impossible to top up the card with cash without plastic, so I had to order the card for the second time. And guess what? The card did NOT come for the second time! Not only did I wait more than 10 days, but as a result, the card is still missing! And this is the SECOND TIME! I am shocked by the stupidity and irresponsibility of mBank employees. Why the hell can't I quickly get a plastic card in your branch? What year do you live in? But that is not all. After all the experience, I started communication with the employees of the mbank in the chat of the mobile application, and it was a nightmare. The first employee closed the card that did not come even WITHOUT my permission, then told me to order a new one myself and LEAVE the chat. I was outraged. Is it really a bank employee in a banking application or a cheap dating appt?! I started a second chat. In it, the employee told me that if I want I can order delivery by courier and pay additional fees and he LEAVE the chat again. They leave the chat when they want to because they don't care about problems. I'm shocked. By the way, the application does not even have the ability to order by courier, which only emphasizes the stupidity and incompetence of employees in knowing their own application where they work. In general, such a bank cannot exist in 2023 and offer financial services. I will never recommend mBank to anyone. The most terrible customer service. I'm sorry I wasted my time on you. Feeling like my brain was raped.
No proper English (all the notifications and errors are in polish) Very useless. Everything it does is show the balance, and in case you need something extra - it forwards you to the website. What is the point of such app?
I couldn’t login with my husband.
Пані Аня була надзвичайно добра і чутлива, дуже допомогла. Величезна подяка Ані та вашому прекрасному банку
Please add English version
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Chart
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