Mears Taxi

Last time I was in Orlando 2016 I used the website but pre downloaded the app for a trip for next year to see prices, it worked a few times then I updated my number and haven’t been able to log in since. Complaint have been coming in for 6 years mears need to sort this out

Avoid these jokers like the plague they don’t know the area at all. They can’t find you even when you book through the app and don’t know where to take you relying on you as a tourist to know where your going a terrible company Uber all the way

I usually don't write reviews but this is justified. App doesn't display Maps just grid lines, was using 3G & Wifi. Tried several popular Orlando destinations and it failed to find them. Pretty fundamental for a Taxi App!!

Downloaded this as it would be useful as an alternative to Uber when wishing to pay cash. We are from the UK and have tried several times to register with differing details through the app but as stated below, the text message does not come through.

Great App - I used it with my UK mobile whilst in Florida. You can actually track where you taxi is, then you are sent the number of your taxi to your mobile, so there’s no disputing it’s your taxi if waiting in a big queue etc! Also booked taxis in advance and they were always there on time.

Down loaded the app, hoping to use it on regular trips to Orlando. Tried registering but can't receive the text code to get into app. Several emails to the support service but they are of no help.

Does not work on UK phones as you need to input a text code during setup.

Very professional

I had heard that Mears taxi service was a good service. I downloaded the app because it seemed more convenient. When I went to reserve a taxi once I got to the airport, it said it wasn’t able to make the request. Later on my trip, I tried to request a taxi using the app to take me from one hotel to another, but I never got a taxi. The only reason I was able to get back to my hotel was that a taxi showed up for someone else and was able to take me. The worst thing was I had made a pre booking for a taxi to take me to the airport and I had made this booking about a week in advance. It showed up in the app as a pre booking but after 10 minutes of waiting I decided to call to ask where my taxi was. The customer service rep then told me the app doesn’t do pre-bookings and that this booking was never in their system. She then said they would send another taxi to get me. Luckily I still had plenty of time before my flight but if I had reserved it for later, I would’ve had other issues. The driver was fine and I was able to get where I was going quickly all 3 times but the app and the service not related to the drivers, was terrible.

App does not work more than half the time and have to call almost every time to verify booking