---
title: "Mi LUMA - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a v"
---

# Mi LUMA — United States
> Manage a LUMA Energy account.

![Mi LUMA App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/d5/3f/f2/d53ff2a4-b907-2450-1e4c-b3dc8dc4abb7/AppIcon-0-0-1x_U007emarketing-0-11-0-85-220.png/434x0w.png)

**Developer:** [ATCO Technology Management](https://apptail.io/developer/atco-technology-management-fXfb)
**Category:** Utilities
**Rating:** 2.1/5 (829 ratings)
**Price:** Free
**Bundle ID:** com.atco.luma
**Store:** Apple App Store
**Country:** United States
**Version:** 1.18.6 (released 2025-10-31)
**Original Release:** 2021-06-01
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1543777592)
**AppTail Page:** [https://apptail.io/app/mi-luma-jNlb/united-states](https://apptail.io/app/mi-luma-jNlb/united-states)

## Mi LUMA Description
Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a valid email. However, if you already registered for Mi LUMA web, our online customer portal, there is no need to register again in the app, you can use the same username and password to sign in.

After your first sign in using your username and password, you can choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins, making signing into Mi LUMA easy and quick.

Once signed in, you will see the Dashboard with the current balance of the electric service account your registered. With a single tap, view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using either a credit card or a bank account. Payments made through Mi LUMA app are credited the same day.

The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA Energy. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24x7.

## Mi LUMA Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/a0/bd/86/a0bd86b4-b549-13b9-6549-d6a8e62c6bb4/4828d066-b8e6-42b6-9eba-cf7e19bbec4a_screenshot_appstore_1284x2778_EN_1.jpg/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/3b/61/c3/3b61c3ef-5032-8c70-453b-28f75b188f0f/340813f5-3a9e-43aa-a66d-dfe87b7ba2e9_screenshot_appstore_1284x2778_EN_2.jpg/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/50/5b/c0/505bc027-418d-5a64-73d3-404a95fe5dec/a6b67976-f3b8-4019-baf1-4845341c8e92_screenshot_appstore_1284x2778_EN_3.jpg/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/43/9f/9d/439f9d6c-c06c-7592-d19b-1dc6e54f7943/85ea3185-ac0e-44db-84d5-bf3467bec161_screenshot_appstore_1284x2778_EN_4.jpg/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/2d/cc/98/2dcc980f-975f-f933-34c3-93b11ca2dd1c/2b923a3c-c8ae-46c1-92f1-1556439d96aa_screenshot_appstore_1284x2778_EN_5.jpg/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/ca/74/c6/ca74c620-fe9a-63d2-5f4e-2bf3168c887a/fba5b507-db8b-4dd4-a5f5-7729bd43298b_screenshot_appstore_1284x2778_EN_6.jpg/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/bd/d1/ab/bdd1abda-f24a-a969-4ad1-24d796d60be7/7d1fe4c9-4db3-485b-b25d-7f14b1dbd423_screenshot_appstore_1284x2778_EN_7.jpg/1284x2778.png)

## Mi LUMA Rating Breakdown in United States
- 5 stars: 169 (20%)
- 4 stars: 30 (4%)
- 3 stars: 38 (5%)
- 2 stars: 40 (5%)
- 1 stars: 552 (67%)

## Mi LUMA Reviews in United States

### ***** "Vioti"
7830
-- Pulguero Hatillo, 2025-09-18

### *---- "Bad sincronization"
I have more than one account and details of the accounts are all mixed out erroneous. Notify in the office but still with the same problem.
-- MHernandez77, 2025-09-16

### *---- "Aplicación"
No abre la aplicación
-- Fhjklu ha r tu lo rrgsjdudd, 2025-09-06

### *---- "Every time I try to pay this app will not work!"
Error try again later over and over haven’t been able to pay my bill in three months now.
-- Luma blows, 2025-08-28

### *---- "Lo peor"
Nunca puedes resolver nada por la aplicación
-- AlexanderMarrero, 2025-06-18

### *---- "No sirve."
No sirve para dar ninguna información valida y/o pertinente.
-- TeenyBambino, 2025-04-17

### ****- "problemas scroll iOS"
La aplicación tiene un problema las líneas están muy pegadas unas otras cuando hay que hacer “scroll” en la pantalla. De lo demás está aceptada hasta ahora.
-- PatriotaPR, 2025-04-09

### *---- "Basura"
Una basura de aplicación, traqueteo con los balances y pagos.
-- DRR-PR, 2025-03-15

### *---- "MALÍSIMO"
If you see any review that suggests this app or company is any bit of competent, it’s a lie and it was 100% written by those from the company or a bot! Talk about incompetency and a horrible investment, luma doesn’t serve anyone or any population other than itself and the people that invested to control people using power/energy access. This review and others reiterate the lack of usability of their app and services (if existent). Do better, or leave, Luma.
-- Vbskgjtedxbb, 2025-01-03

### *---- "Need to improve it’s really bad."
This app is really bad for the second time i have made a payment with my regular account and it rejects it only to know that I have been charged a rejection fee I always pay with the same amount. App is really bad,bad service.
-- midtown ny pizza, 2024-11-28

### *---- "Pal carajo LUMA"
One of the worst company ever in electricity they don’t care about the people of the island every day people in the island are struggling with the day by day power outage, and yet nobody knows what is happening.
-- Anónimo PR, 2024-09-04

### *---- "Decepcionante"
Es muy útil hasta que tratas de actualizarla. Es un imposible hacerlo, y no te queda más remedio que irte por la vieja forma de hacerlo, por teléfono, en alguna oficina de Luma. Bien decepcionada
-- Charlotowee, 2024-09-02

### *---- "No outage report after last update"
After I updated the app, all outages disappeared. How convenient for Luma.
-- hectordtorres3, 2024-09-01

### *---- "Unable to update"
Shocking for a company that makes millions but can’t afford a reliable app.
-- SojournerCat, 2024-08-31

### *---- "Stealing from the People"
300% increase on electric bill since they came along.
-- Carlosleonel, 2024-08-30

### ***-- "3/5"
La aplicación es buena y simple para hacer los pagos. NO OBSTANTE, al momento de crear las querellas se queda loading por mucho tiempo y luego dice que hay un “error” al reportar. Lo que causa que deba volver a realizar la querella por segunda vez y ahí sube el reporte.
-- fjsjxndusj, 2024-08-29

### *---- "LUMA no sirve cojea al pueblo de pendejos"
Van 2 meses que no me llega las facturas de luz para pagarla, entré en la aplicación a ver si me deja pero no me deja entrar a mi cuenta y tampoco me deja crear una nueva
-- >:( no sirven, 2024-05-23

### *---- "Speechless"
There are NO WORDS in any language in the UNIVERSE to describe the INEPTITUDE, INEFFICIENCY, the absence of EVERYTHING, etc,etc,etc of LUMA PUERTO RICO.
It’s DISRESPECTFUL and INSULTING.
They do it, because there is no OTHER CHOICE.
-- pinti, 2024-05-05

### *---- "The worst application"
It works simply, in other words, if you don't want to pay, we're going to charge you anyway...because if you press the pay button and leave the option for just a moment, you can no longer pay, and you have to try again, in practical terms, another day when you remember...moreover, it doesn't have options for automatic payments...it has a cool option to see which towns are out of service, but I don't find it practical; since if the power goes out in my house, I'm going to realize it immediately, I don't have to open the app to check 🫤 because it will be obvious to see the neighborhood without power...they should focus the app on more essential and practical things..."
-- Be the Light!!!, 2024-04-21

### *---- "No sirve"
Te manda hacer login
-- Rich&Gova, 2024-03-18

[View all Mi LUMA reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Mi LUMA Discovered Keywords
- hitec aee
- aee app
- aee ap
- luma app
- mi liberty
- luma
- mi luma

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## Mi LUMA Available In
- [United States](https://apptail.io/app/mi-luma-jNlb/united-states)
- [Canada](https://apptail.io/app/mi-luma-jNlb/canada)

---

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