Mi LUMA

Van 2 meses que no me llega las facturas de luz para pagarla, entré en la aplicación a ver si me deja pero no me deja entrar a mi cuenta y tampoco me deja crear una nueva

There are NO WORDS in any language in the UNIVERSE to describe the INEPTITUDE, INEFFICIENCY, the absence of EVERYTHING, etc,etc,etc of LUMA PUERTO RICO. It’s DISRESPECTFUL and INSULTING. They do it, because there is no OTHER CHOICE.

It works simply, in other words, if you don't want to pay, we're going to charge you anyway...because if you press the pay button and leave the option for just a moment, you can no longer pay, and you have to try again, in practical terms, another day when you remember...moreover, it doesn't have options for automatic payments...it has a cool option to see which towns are out of service, but I don't find it practical; since if the power goes out in my house, I'm going to realize it immediately, I don't have to open the app to check 🫤 because it will be obvious to see the neighborhood without power...they should focus the app on more essential and practical things..."

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Deverian reconsiderar su personal de trabajo

Con los millones que tienen no hace sentido que no te permitan remover cuentas cerradas del perfil. Tenia mas de una cuenta con ellos. Hace mas de dos años cerré una y me dicen que no se puede remover. Absurdo. Sin contar el mal servicio que proveen de electricidad.

Do the app is as reliable as the power in the Island. This app work intermittent, I do not know if the app outages competes with the power outages but neither is reliable. Every time I have to pay my bill it does not allow me to access the app or the webpage, then my payment register late by a day or 2 an it’s frustrating. I wish I could give this Company as a whole a -0 star because is garbage!!! Horrible service overall, from service in general, call center, and app. Also, I’m writing this in English i hopes someone reads it, because I doubt people in charged of this company is fluent in Spanish! You want my money? Fix the app so I can pay you!!!!

Username is restricted to 30 characters and my email is longer so I can’t login.

0 stars! Trash company, trash customer service, trash energy provider. I am two weeks of the month with out Luma and they charge you a ridiculous amount of consumption like 5 people live with you. Calling since April 2022 objecting my bill. They keep telling you to reply emails they sent you and doing things in a circle until you get tire of complaining and at the end they cut your electricity and that’s it. After calling to complain about my consumption that was like 40kwh or more a day ( that is the consumption of a family of 5). I pay an investigation that they concluded that the meter is good they say the readings are regular and progressive and I ask them what that tells you because telling that the meter is good just because they see it on the system remotely that is the same system that the meter send the consumption report, obviously the number of consumption will be the same. First scam! November 2023, 7 MONTH LATER! I end up arguing with the costumer services because of the inaction and the high electricity bill. Serrano was the last name if I’m not wrong that tell me to get another Energy provider if I don’t want to use LUMA BUT LUMA IS THE ONLY ENERGY PROVIDER IN PUERTO RICO and I follow her advice and went solar. Same equipment in that house since January 2022 and costumer service, all of them, are trained to say the same thing all over again! And do the impossible so you can’t talk to a supervisor. They can’t do nothing they just offer you a payment plan and bring up things like you consume more because usually people consume more on may, June and July because they are more in their houses and use pools or jacuzzi! They try to justify without any proof of your consumption that back up the reading of the meter, they want you to pay whatever the meter tells them no matter what proof you have that you aren’t able to consume all that amount of energy! On December 2022 SUNRUN install my solar panels according to the analysis of energy I consume in year 2022 and on January 2023 my bill was 30 dollars February 50 dollars and since then it go up. I call again because the bill was getting in 150$ and the excuse they tell was that I’m consuming a lot because I don’t have the new meter that can read the energy that my solar panel send them. I get 30 dollars right after they install the solar panels and then out of nowhere the bills begin to go up exponentially. May 2023 they install the new meter and the bill came next month of 180$ I call ag

We’ve had this app for a year and had nothing but good service. Payments are processed immediately and credited to the account.