Disgraceful Business Practices. Blissful Promises, Broken Trust.
Mindbliss used to be a great app focusing on relaxation and mental health, with some well-known teachers and authors contributing to the app. ⠀⠀ ⠀⠀ However, Mindbliss’s recent actions regarding lifetime subscribers are nothing short of disrespectful. As a long-time user who bought a lifetime subscription, I’m disgusted by their lack of integrity, not to mention business sense. ⠀⠀ ⠀⠀ After the update to v4.0.0, my lifetime subscription has now been treated as though it never existed. I went to use the app recently and noticed I had been logged out. Thinking nothing of it, I logged back in, went to do a meditation session that I had done previously, but this time returned the message: ⠀⠀ ⠀⠀ ‘This meditation is available to Mindbliss PRO members. Try your Free Trial today and unlock the entire Mindbliss collection.’⠀ ⠀ Before contacting support I tried the Restore Purchase option only to receive the message: ⠀⠀ ⠀⠀ ‘Error. An error occurred when attempting to restore your purchase. Please try again later.’ ⠀⠀ ⠀⠀ Having tried numerous attempts I then contacted support through the app explaining the issue with accompanying screenshots. But… no reply. So I contacted support again some days later, this time sending the message via email instead of through the app. Again, nothing.⠀ ⠀⠀ After doing a search online I found several other reviews detailing the same appalling experiences, suggesting that many other lifetime subscribers are facing this distrustful betrayal. And to add, it seems that Mindbliss has undergone a change in ownership, now under the ownership of app developer Dexati LLC. ⠀⠀ ⠀⠀ What makes this situation even more heartbreaking is that I had purchased a lifetime subscription for my wife as a birthday gift, and she now finds herself unable to use the PRO content when she really needs it the most. Such a shame that an app purportedly focused on mental health and relaxation has chosen to prioritise profits over the wellbeing of its loyal customers. ⠀⠀ ⠀⠀ I can’t recommend Mindbliss in its current state. I feel obligated to warn new users about these unethical business practices. Beware of investing your time and money in this app. Perhaps choose an app that respects its users and their investments in mental wellness.
