Monzo - Mobile Banking

I simply tried to open an account, followed all the steps and was told that I couldn’t be offered an account (for no reason).

Customer service takes forever to respond & it’s impossible to cancel a dispute.

The app wouldnt load anything when i verified everything i needed to see my pin code and been struggling for the app to work. I called customer service jus for no one to be there to assist me when i have money on a locked account. Million dollar company and cant even help 1 customer make things right with their account. Starting to believe all the good reviews on here are fake/ bots.

I open a account and because I’m transgender I can’t verify my account and I know $200 dollars transfer off me card and nobody responds

Devs….fix this immediately. This is a banking app. I think it’s ridiculous that you guys have the chat option hidden within the “report fraud” section and NOWHERE else in the app. It should not be that difficult for anyone dealing with a bank to have to search that hard to contact their bank. The “Help” button at the bottom right. Is merely just a FAQs section. The chat option should be front and center at the very top. Above the FAQs sections. NOT hidden with the fraud reporting. Customer service, should be #1 priority. Get with the program. Make it easier for your users to contact you. Also, make it easier for us to update our address. Otherwise. If that wasn’t an issue, I’d give Monzo 5 stars. It’s a fantastic banking app. I will update my review, when this contacting support issue and change of address is addressed.

NOOO NOOOO NOOOO

Simple was special, but like everything special it was violently obliterated by a monster. I’ve tried almost everything out there and few, if any came close. I used Monzo while living in the UK and, even in its infancy there, it was beautiful. Then it came here and was initially very rough and a far cry from its UK counterpart. It has now caught up and is really quite lovely. However, I have a few shortcoming to note: mobile check deposit (seriously, this should have been a first order feature); second, it needs more than just a mobile app (the iPad copy and paste does not count), at least make a web app you can shove onto the iPad as well; next, please add widgets; also, I had this gripe in the UK too, and that’s the card, would it kill you to allow some colour options?; and finally, digital currency support would be nice, MetaMask, Coinbase, whatever, just some level of support would be nice, though I know that’s a complicated ask in the US.

Absolutely love Monzo. For the first time ever I feel zen when I open my banking app. Beautiful design and powerful features that puts my financial life on autopilot.

Today, November 14, 2024, I received an email from Monzo, abruptly announcing the closure of my account without any prior warning or explanation. Despite my calls and emails, I’m met with silence—no response, no assistance. It’s appalling for a bank to behave this way, disregarding the trust of its customers. Let me be clear: my account information is entirely legitimate. I use this account as a safe place for my savings, only transferring money when necessary. To have it closed with no valid reason speaks to nothing but ignorance and poor handling on Monzo’s part. The fact that others have reported similar issues makes this even more alarming—had I known this was typical of Monzo, I would have closed my account myself long ago. The impact of this closure is distressing. I have essential expenses, including medications, bills, and my daughter’s birthday tomorrow, all of which rely on these savings. Monzo’s abrupt and baseless actions have caused a deeply hurtful inconvenience. I’m now prepared to take this further, and I’ll be working with others who have faced similar treatment to pursue a class-action lawsuit. This experience has been unacceptable and a betrayal of customer trust.

My account got hacked I have been trying to contact them about it I called them no answer chat support is limited also the calls I emailed and nothing