Yes, MOTU is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The MOTU app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
MOTU is free.
To get estimated revenue of MOTU app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
Charging me to park is one thing, but then having the city mandated app charge me a fee to use the app to pay to park is a whole different thing altogether. Also, the app needs to be better at showing you when enforcement isn’t being checked, instead of just throwing some generic error
I get that parking apps are not popular in general, but Motu is especially bad. Half of the time I open the app, the service is down and won’t let me pay for my zone. I’ve also had the actual kiosks not working a number of times. 2 days ago, the app was down and the kiosk was frozen (in front of planet fitness). I called and they told me to find a new space (no “sorry” or “well fix it as soon as we can”). I’ve also been double charged by kiosks twice.
Multiple times now this app has deleted my information including my prepaid amounts. It is genuinely just theft at this point.
Beware if you don’t use the money in your wallet they can take it without warning you.
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I don’t understand why they only have a 10 minute warning and no notification for when your time actually ends other than the fact that they want people to forget to add more time so they can give them a parking ticket. It’s really scammy for something made by the city for the city
App, zones, spaces all take forever to load even when phone has a full strength 5G signal!
Have tried 3 times.
While the MOTU app has outages the clown bureaucrats at the city of Grand Rapids mercilessly issue parking tickets and refuse to reverse them even while having records of users trying to submit payments multiple times through MOTU. No empathy is shown toward users. MOTU have no support and don’t own up to their failures.
Went to park downtown Grand Rapids. Tried to open the app and all it would do was show the logo. Eventually I paid at the meter with my credit card knowing I would add time with the app once it opened. Had to walk a mile back to my car because app never opened and found a ticket on my window. Purpose of a parking app is to allow the user to pay virtually to avoid a ticket. Either this is a ploy for making money or it needs to be addressed to work as intended. Very frustrating and ineffective.
