My Invisalign

What kind of company doesn’t speak to its customers when they are facing a problem? I would give 0 stars but apple doesn’t allow me to do so

Very good app for your Invisalign

The timer is the inverse of what I’d wanted: I’m interested in STARTING a timer when I take out my treats. And then having the app show me how much time I have left in my 2hrs/day to stay compliant. It seems like the timer feature was added with the company/orthodontists in mind; not the users. Also, the selfie feature lost the first two pictures I took with it. It still has a record (two gray boxes are shown in the album), but the pictures are gone. This means I have no confidence in that feature either.

I have invisilign lens, which according to my doctor is quite new feature. It does not work on my iPhone 12 Pro ( confirmed by my doctor when I called and said I’m unable to take photos because the camera rotates when I try to make pictures) I contacted invisilign support through app and received no reply!! Why you even give the option to contact if no one will bother to reply? My doctor sent the enquiry and I’m still waiting and hopefully he will receive any updates regarding my issue. I feel by paying so much money for the treatment there must be customers support.

There is no option to manually select how long the retainers have been used for during the day, especially to correct if someone accidentally forgot to start/stop the timer. There’s a poor log section and in general it doesn’t feel highly customisable.

Tried 3 times with the selfie - kept saying that there was an error so never got to see how my smile might look

The app hangs on the login screen. You need to delete and download the app each time to use it making it functionally pointless

The app constantly logs you out so you don’t get reminders for when to change aligners. Also, you must have a data connection in order to time when your aligners are in/out, so if you’re in a place with poor signal, forget it.

App overall isn’t bad for it’s purpose, but it’s so slow and half the time it takes over 10 minutes and many tries to open the app and turn the timer off on the wear time… as I am writing this i literally wasted 10 minutes now by not being able to open the app to turn the timer off…

Was a great start to my treatment however there’s been a slight issue with my login for the app so that I ca. upload photos for progress report. Changed my password several times and didn’t recognise my Pid. Currently in contact with customer support so will wait to see what happens Monday as that is when I’m due to move onto my next retainer.