My One NZ

This app is an absolute joke. It constantly glitches, customer support doesn’t answer questions and I can’t even view my bills. Would give a zero if possible

Not helpful at all, USELESS it’s a bad mistake downloading this app i deleted right away..!!! Waste of you time on it. Rate 👎🏼not even close to a star. They won’t send your comments until u rate a star for this wow pathetic set up.

There is no response when clicking the credit card recharge button, resulting in the inability to recharge. Please improve as soon as possible.

I paid, but I didn't receive the relevant service of e-sim.Plus,cannot Refund

They don’t actually have any 5G towers in the city , just in the CBD, and slow down the rest of the city and country. Their Philippines team refuse to replace old equipment, after they changed their name, from Vodafone New Zealand to One New Zealand. They charge more and more money for services that are slower than any other country, that charges the same rates. They slow internet to halt on US providers such as microsoft and apple, it’s worse than ADSL broadband speeds to these providers. And their FIbre max is really slow they advertise 1GBPS fibre max but their connections are throttled, and online services are slowed and slowed in New Zealand. And they keep increasing the price of their services. Poor poor service. They advertise 5G cellular , but you barely get 2 bars on your iPhone and sometimes it switches to 3G, but 3G is being discontinued, and this is Auckland city… really bad service. These Philippines people are one new zealand network are so bad, there’s now no signal, and the philippines in new zealand spy on your local network, that you pay arrogant Filipinos. they are spying. such a poor country. No 5G, you pay arrogant new zealanders who have rubbish services, and they spy on you, in this village country, they have no cellular coverage, worst than when they launched the first iphone which was on 3g, village country new zealand, like the waka songs they play here, they use a female maori bot to answer your questions on one new zealand do you know how mean maori new zealand is 0.5 mbps on 4g/5g $100s of dollars for this 🤢🤢🤢🤢🤢🤢🤢

Wish I’d checked the reviews before buying these SIM cards on Amazon for our trip to NZ. App is completely useless for checking usage. Website is just as bad. Thankfully the actual service is ok so far, but now I’m worried something will go wrong. Avoid at all costs!

I am traveling in New Zealand on the bicycle and I had been here for a month. I had had nothing but trouble with this company from the beginning. Four times now I have spent an hour and a half trying to straighten things out. This is the worst telecom company I have ever done business with probably 20 countries. Absolutely avoid this at all costs. They constantly try to upsell me even though the data is available as a standalone. They sent me two notices that my data was getting low and then no notices so that it ran out in the middle of the jungle trying to navigate. Everything about this business is remarkably bad. Please stay away from this.

so hard to convince new zealand to give up their cheap chinese equipment, gcsb banned huawei now you don’t get 5g in new zealand

Can help you add services and top up your bill but no way to cancel services and no way to find out current account balance. Functionally this is useless. Would give zero stars if I could.

App says I’ve still got almost a full tank, but Vodaphone sent me a text saying I’ve used up 10GB in two days, despite being on hotel wifi 90% of the time.