My247

I have no idea how this app passed Apples strict review process, it doesn't follow any design protocols that Apple set out and half of the screen when logged in is obscured by the terrible windows phone (if windows phone was launched in 1998) style icons. The chat bot isn't a chat bot and is a pre-defined route for every option, it sends you to links that are dead and kills the chat once it thinks it has answered the question (it has not).

The dashboard page is broken with a menu hidden behind the icons. There is no account page as mentioned in the cancellation details of their email.

I took a service agreement with 24/7 which started on the 21st December it was a lot cheaper than my renewal price with British Gas. I was sceptical but since I’ve had two issues with a leaking pipe under the sink and a boiler breakdown they both issues resolved to a very high standard I am pleased to got this policy. Their response has been perfect having a better response time than British Gas.

The app is shockingly bad, hard to negotiate to the point of giving up and calling. Then it gets worse! Automatic system is prolonged and that is if it doesn’t hand up on you. If you do get through the staff are fixated on selling you the maximum they can. Honestly avoid.

App is terrible it’s just a web wrapper to the website and is so slow to use the login screen is the only decent part of the app as it’s smooth and fast once in page doesn’t render well and it’s not user friendly imo it’s need a complete rethink and started again

The opening page of this app allows me to enter my credentials but then takes me to a page where it advises that the credentials are incorrect - but doesn’t allow any amendment of the details. Can’t use it.

Can’t ask for much more book a service easy peasy

Absolutely Awful Service. We took out boiler cover and our boiler is randomly switching the heating on by itself and refusing to turn off getting really hot until we switch itself off at the mains. Rang the claim line and they decided over the phone it’s the diverter valve, this was a claims handler who didn’t have a clue what that does or how it works but that is what the screen said. They refuse to come out and diagnose the fault stating that the diverter valve is part of the heating system and therefore isn’t covered under the boiler cover despite being in the boiler. Even after explaining the diverter valve does not do this and is built into the boiler itself they still decided it isn’t covered and if I want someone to come and look I must pay £95 and then pay for any further parts and labour. They seem to think that any part in the boiler either works the hot water system or the heating system so unless you get the additional cover for that as well your boiler insurance doesn't actually cover anything. They refuse to discuss this and will only say its the diverter valve and we don’t cover that.

Boiler stopped heating the system, I filled the claim in the app very early morning. Within an hour someone phoned, ascertained the problem and an engineer was with me that afternoon. I was so impressed, sadly another problem occurred immediately and they again got back to me within the hour, I’m at the end of my year one contract but am definitely going to stay.

Pointless app. You can’t log in and tells you to call a number. Also, these are total cowboy company had a water leak through an electrical fitting and they told me to lift my floorboards to locate the problem myself. Electricity and water! Really. Avoid this company at all costs. Total Arthur Daley con merchants.