mySWICA

Never remembers face id setting. Forced to use the app

Every time i log in I have to write user/pass and wait for a code send on my Swiss number. The Face Id does not work consistently and 9/10 times I have to do the above. Then there is no option to log in without an sms confirmation code. Face id should be enough + they should have options like 3rd party auth apps to generate the code. Every time I use another sim card it’s a pain to use this app.

I have several key issues with this app. I mainly downloaded this app so that I could go digital and reduce paper waste, but it is of no use to me if I can’t properly track my records through here. MY FIRST ISSUE is that my premium statements are not made available on the app because they are paid through direct debit. It does not make sense that I do not have access to a digital record of the statements, and that I would only be able to access them if I also ask for a paper copy. MY SECOND ISSUE is that I cannot track which benefit statements have already been paid. It only shows me the amount due, but it does not show in any way which payments have already been completed and which ones are still pending. I am trying to minimize waste by going digital, but it doesn't make sense if I can't access my records! Very frustrated customer.

New Phone identical to iPhone X and your latest update do not work with DuckDuckGo Browser….this browser is set as default system wide. Thru the DuckDuck Browser login works

Ich musste bestimmt 15 sms Codes anfordern. Die dann alle auf einmal rein kamen. Nach dem Login gefrorene App. Kann nichts anwählen oder drücken. Komplett untauglich.

SWICA is entirely behind the mark in their online efforts. It’s 2009 chez SWICA. The other Invoice app was a poor effort and this app is equally rubbish. Great insurance company but they clearly need a new provider for their online access. Compared to Sanitas, which is updated all the time and is so slick and easy, the Swica app is a typewriter. I have to email my receipts to Swica still! This app will not even allow a document upload.

Wie kann man eine so kaputte App den Kunden zumuten und auch noch Werbeflyer dafür verschicken? Das ist wirklich eine Frechheit. Haben denn die Produktmanager diese App nie getestet??

I cannot login to the app despite using the same login credentials that get me into the website and the older invoice app. Displays all kinds of error messages, none of which seem to be true, among which “account blocked” What gives??

Not even a real app. It’s a website inside an app shell. Doesn’t even offer saved login or touch ID like the swica invoice app. They claim it’s for security, but my postfinance uses touch ID. This app logs you out when you change any settings like language. This app is a poor reflection on the company and should be removed or dramatically improved.

Probably the most frustrating app I’ve ever used. I’m not sure what’s going on at SWICA but the previous app was also terrible. For example, and probably the most frustrating, is that the app constantly logs the user out. To make it worse is each time requires two-factor authentication which is only available to your mobile phone. This prevents you from accessing in only wi-fi mode and forget about it if you’re traveling and have a different SIM in your device. Honestly may drive me to switch providers next time around. I hate it THAT much.