Nice Mobile Viewer

This is hands down the worst app in the entire world. They hired a high schooler to code it. You have been warned

The ELAN system is atrocious. DO NOT BUY IT!! You will pay way more than you should be paying and it rarely even works. If you even want to click a button, you have to click it about 10 times for it to actually click the button. It is so frustrating. It won’t record if you turn off your TV. Also, has a loading symbol all of the time and the connection goes in and out. And you might say, “oh this must be a problem with your wifi.” Well, it’s not. We have brand new wifi and the fiber internet, all of our wifi works amazing. It’s just the ELAN system that is horrible. Do NOT buy it. It is HUGE waste of money; compare it to dumping your money down a drain. And, it doesn’t even work. I would pick 0-stars if I could. Awful.

Works most of the time

Best automation app there is

The app has trouble loading and usually takes multiple attempts. When trying to review camera footage it will constantly crash and then you have to start over. If you attempt to save a camera clip, you can’t do anything else until the clip saves or it will cancel it out and you have to start over. Attempting to manually scroll will through footage will sometimes switch you to a different camera completely. The delay while manually scrolling through time makes it almost impossible to actually review footage. Automated light settings eventually stop functioning and have to be redone. Turning lights off/on will not work consistently and will usually leave lights on a dim rather than off. Talking with my tech guys they say to just use a computer but that defeats the purpose since I would have to be at home if using my computer. It’s very frustrating to use and had I known better, I never would have installed the Elan system at all. Newest update to the app seems to have removed its ability to view camera on any device that has a VPN turned on. May 1st 2024

I don’t understand why there are so many bad reviews about this app. it just do what it’s meant to be done. The only complaint, but I think it’s because the limitation of the controller internal software, it’s because it never remembers where you left from when you reload the app.

Migrated from Elan. App used to work in controlling basics. New Nice Viewer does not work. Bugs are ridiculous.

Takes 20 login attempts to get logged in on iPad. It’s been the worst App before and renaming it, did not help.

Latest release of app doesn’t connect to legacy elan controllers (HC6) rendering the entire system inoperable. Nice support doesn’t offer any work arounds and points to iOS MAC address privacy settings as the culprit - clearly not the case.

can't even load anymore since Mar.2024