App Crashing
The App crashes every time you try open the dashboard to use the points to book the ticket
2.42 out of 5
53 ratings in India
The App crashes every time you try open the dashboard to use the points to book the ticket
I lost two time 94.0 AED during booked movie tickets and registered customer complaint and no follow up from novo cinemas side .Aswell I visited their novo cinemas office even though still not received a feedback
I booked 2 tickets in the app on Apr 20, 2023 in Novo App, amount was deducted and app failed to proceed further. I tried again and again it deducted the amount and failed like before. So QAR 140/- deducted. No feedback in form of SMS or email received for the failures. Tried calling and none responded. Again went to the web page loging in on PC and searched failed tickets and requested refund. It is May 11 th 2023 today, till date iI would have called kore that 10 times to follow up the refund. Ibgot to speak only 2times and both time same answer, “WE SHALL LOOK INTO YOUR CASE AND RESOLVE” and no action, no response, no acknowledgment of any sort. Since the day of Eid till today, it is 21 days and NOVO Cinema is silent. Luckily I spoke to Mr Ahmed, a Manager in one of the Mall and he has assured that he will give me promotional card to use for 1 year for the value of the refund amount. Hence friends, it is your decision to use app to book, I shall always prefer to buy from counter, after this incident. I have not received the assured promise till but feel optimistic and hence I gave 1 Star.
App is easy to navigate and use friendly with Novo loyalty providing amazing benefits
App too slow
Crap
Please add Apple wallet feature for tickets. It is much convenient for iOS users .
The app is getting crashed after applying mashreq credit card details for booking
Worst app.. crashes always
App keep crashing and there is a bug with novo discount on iPhone Pro max. After entering card. You cannot proceed to next screen and top part of the screen on the app is cropped. Very buggy.
Chart
|
Category
|
Rank
|
---|---|---|
Top Free
|
|
34
|
Top Free
|
|
305
|
Top Free
|
|
447
|
Top Free
|
|
451
|
Top Free
|
|
455
|
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