novobanco

My card got blocked without any warning and disappeared from the app. At that time I was abroad and it was extremely inconvenient! My transactions don’t go through half the time, also without any reason. And when I write to the help desk - noone answers! Bad service, unreliable bank:(

The app has a lot of bugs, hundreds of them. Almost any competitor has a better app with better UI/UX. A new logo of “novobanco” instead of “novo banco” is only major change for a customer. Matrix card is a great shame in 2023. PDF statement generator is buggy. How can I get my bank card numbers? I was trying to write a review inside of the app - even that didn’t work. You are killing the bank this way! Hire the adequate IT team and bug-fixers. Please feel free to contact me so I can explain what’s else is wrong with the app, if you can’t see it.

Downloaded, will not open, immediately throws out of the program

Do you know what UX is? You should improve it.

Não funciona, sempre erro, problemas com a ligação à internet, mas é só mesmo, com esta app, com a dos outros banco esta rede de internet está lá.

Só é possível visualizar a conta principal no ecrã inicial. Não se consegue saber o saldo total da conta uma vez que parte do valor é transferido quando o banco entende para uma conta sem utilidade alguma. A linha de cliente não consegue dar uma explicação.

This app works as good as the service in the Novobanco offices.. constantly giving me “payment refused” errors when trying to pay normal bills.

Não é possível fazê-lo

Sinceramente, para uma instituição financeira, falta muito investimento e compromisso, o app é ruim, há muito delay nas notificações, direto há problemas para fazer mbway… Necessita um sério investimento e uma pessoa que realmente saiba programar !

Dysfunctional app, support service only available through paid calls, fees unjustified Basically useless due to the fact that you need to go physically to the bank to get anything sorted out besides checking your balance Truly not something I would wish to anyone to go through