Lacking customer service/support
Would have rated game higher overall not not for some connectivity issues causing multiple disconnects from monster fights (from right in the middle of the fight to right before you defeat monster, causing you to have to restart the fight again, but losing resources used during the fight), to really annoying disconnects during raid bosses…multiple times/attempts, it’s infuriating at times. Even with those issues I would have bit the bullet and stuck with the game, however, after participating/completing Season 3 and not receiving the medal for doing so at the end of the season. I put in a ticket about the issue figuring it may have just been a bug. Few days have passed, no word back from the company for any chance to resolve the issue. Just really disappointed since I did spend money on Season passes up to this point and now feeling ripped off over something small, but means something to players sometimes, especially supporting the game. Would avoid game based on lack of customer service/support.