Now Mobile

Working as I expect

The app itself is pretty good and offers a lot of helpful features. However there is a similar app for agents called ServiceNow Agent which looks very similar, practically the same icon and everything, just a slightly darker shade. Why make them so similar? It’s quite difficult to tell them apart and it really seems like it was done on purpose

I like the usability of the app and that I am able to keep up with company requests while away from my computer. The quirk I mentioned is that I have cleared all my alerts and notifications but the app badge count is still at 2. I cannot clear whatever is keeping the badge count alive!

I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.

The Now Mobile app is green, black and white. This lack of cohesiveness with Vail’s branding colors and icon may confuse new and returning employees. The new app isn’t synonymous with the company’s branding of the color blue,mountains, people icons, etc.

Running nice and smoothly as expected.

Easy to use

Excellent app I love it

Very user friendly

Awesome, at times very handy to approve and and quick review