nura

Absolute Quality sound every time. they work. Quality headphones for any professional, or “speaker head” overall.

Since you have essentially sold your company to Denon. Does that mean that the nura app will be going offline essentially making the purchases of many to be a waste? Or will offline profiles finally be a thing? Or will a new Denon app take on the duties of this app so that the people that bought into this tech aren’t left with headphones that aren’t able to be fully utilized without an app? Because if not I could see this turning into a lawsuit from many who bought their headphones for this specific technology. I would like to think that Nura would have put something in place to make sure that the customers that believed in their company wouldn’t be left without a way to keep loving and using their headphones the way they were intended for.

Calling these headphones and apps gimmick would be insulting to gimmicks. Truly awful sounding and beyond uncomfortable.

My nuraloop consistently fall into deep sleep or something with no respond of any operation. According to the instruction I hard reset the earbuds, then begun a nightmare. To setup earbuds need connect to Anura app, BUT Nora app connection failed every single time… come on guys, I just need a usable earbuds, why a connection to your Anura server is a MUST?

Being around since the beginning and seeing absolutely no change coming to the interface or quality of life improvements is disappointing. To access the highest quality of audio possible it requires an analog line, but the bells and whistles of the headphones completely deactivate without Bluetooth. Can’t change transparency mode with a line in as well.

I’m a first time customer, and I have never left a review before in my life but dang I have to. I’ve heard a lot of good things about these earbuds and wanted to try them out too. So straight out of the box the NuraTrue Pro’s will not connect to the app. I’ve followed every suggestion, even trying different phones to no avail. The worst part is that these earbuds rely so heavily on the app. Meaning unless you set it up initially through the app, no music or other media can be played through the earbuds. This renders my over $300 purchase UNUSABLE. AND because this is a small kickstarter company, live support chat isn’t readily available. They say it exists but the option is not there. So the best way to reach them is through email. But they are so flooded with inquiries, that it will take a week or more to hear from them. Meanwhile your stuck with an over $300 paper weight for all that time. To the Nura company, if you see this, please at least make the earbuds usable without the app out of the box, and then for the “best personalized experience” the app can then be used. Every other company does it this way. That way we can still use them in case the app has issues and it will hold us over until the issues have been resolved. Because you guys are small, you need to be more efficient.

Every single pair of nuraphones broke even after sending them back just 3 days after, a very long time ago. So much so that I starred to think I was being scammed or something. I suspect they starting being made in China for cheap, so when you pay 40 dollars to make them and charge 400 and then they break easily, don’t expect any future pay from me for faulty equipment.

Are you still supporting us? Where is the update for App and firmware?

My Nura Headphones took over two weeks to get to me. I was understanding that they’re shipping from Australia, so I wasn’t fussing about it. I just wanted my monthly pay date to reflect the 3rd of every month which is when I got them instead of the 16th, especially considering I already paid for a month that I essentially didn’t receive because it took so long to get to me. I emailed support and got a generic response saying they received my message. Well it’s been ANOTHER TWO WEEKS and they’ve successfully ignored me AND charged me on the 16th despite not having the headphones for half the time I paid for them. The headphones are fine, but the lack of customer support is irritating, I bet if I turn off my card they’ll email me that same morning asking for money.

Bought a set of Nura Buds at a Electronic Store that was closing its doors. They where priced at $100 and was marked down to 65 so I bought them. I didn’t try them out for a couple weeks cause I wireless headphones at work so when I lose one or a set I got a back up pair. So when I unboxed them and tried to set them up it wanted me to download a app and I did made a account now it wants me to pay a subscription fee for headphones I bought at full prices. This is a scam business