Orange Tours and Travels

The bus service is very bad. Every time its late. And behaviour of attendant is very bad.

Very worst driver and support not responding and support team also not responding so don’t choose this travels and one more thing I traveled from sklm to hyd bus no NL 07 B 3244 bus driver and cleaner very worst on the date of 12th dec 2024

Drivers and boys asking money for luggage

My journey with Orange Travels OTT 43 was a nightmare. They charged ₹1000 for luggage well within the limits, and the driver and cleaner behaved rudely, disrespecting customers. The bus we were traveling in was seized midway, forcing us to change buses three times. In the second bus, they abandoned us at a roadside dhaba, telling us to arrange our own transport for the remaining 150 km. This caused us to spend an additional ₹1000 per person, resulting in a loss of over ₹5000 per person. The journey started with a 4-hour delay for pickup, and instead of reaching Hyderabad by 7 AM, we are now delayed until 12 PM, causing us to miss an important interview. Using a seized vehicle, blackmailing passengers for extra charges, and showing zero accountability are serious violations of consumer rights. As per the Consumer Protection Act, 2019, every consumer has the right to be protected from unfair trade practices, receive services of an acceptable quality, and seek redressal for grievances. I will file a case against Orange Travels under the Consumer Protection Act to hold them accountable for this horrifying experience.

AC not working in AC bus. Do not go by this bus. Feel very frustrated.

My sincere suggestion better to close your travel business . All are requested to not to opt for this travels . Go for VRL or other travels . Once again iam requesting and suggesting all passengers not to go for orange travels it is garbage travels . They deserve no star rating but for the sake of review iam giving 1star.

Buses of Orange travels are always delayed . Staff is very rude to customers, support team doesn’t respond to any calls or emails. They keep on changing buses between places , with no clarity of exact bus number . Cockroaches have been roaming all over the seat in the recent bus I took for travel from Pune to Hyderabad. Boarding point has been changed and not according to the chosen boarding point without any intimation due to irrelevant issues . Curtain rods are always broken and hanging.Worst customer service ever . Don’t ever use Orange travels buses

Is there a way I can give zero star. Poor service, rude staff and app as well as their website is very buggy crashes frequently.

Back to back third time, multi axle bus got cancelled and had allocated regular 2nd sleeper bus in the last moment, had no choice than to accept. Quality of the bus and service is became 2nd class, driver stopped bus way ahead of boarding point and family had to run towards with luggage and kid. Worst service at all, not gonna use or recommend Orange travels again!

Dont go with this