Description
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
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Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Screenshots
OSCC Remote Assistant FAQ
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Is OSCC Remote Assistant free?
Yes, OSCC Remote Assistant is completely free and it doesn't have any in-app purchases or subscriptions.
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Is OSCC Remote Assistant legit?
Not enough reviews to make a reliable assessment. The app needs more user feedback.
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How much does OSCC Remote Assistant cost?
OSCC Remote Assistant is free.
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What is OSCC Remote Assistant revenue?
To get estimated revenue of OSCC Remote Assistant app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
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App Info
- Category
- Business
- Publisher
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Mitel Networks
- Languages
- Dutch, English, German
- Recent release
- 2.2.10 (1 year ago )
- Released on
- Nov 29, 2013 (11 years ago )
- Also available in
- Finland, Germany, Portugal, Italy, Japan, Kuwait, Kazakhstan, Lebanon, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Peru, Philippines, Pakistan, Poland, Israel, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Thailand, Türkiye, Taiwan, Ukraine, United States, Vietnam, South Africa, Denmark, Argentina, Austria, Australia, Azerbaijan, Belgium, Brazil, Belarus, Canada, Switzerland, Chile, China, Colombia, Czechia, India, Algeria, Ecuador, Egypt, Spain, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, United Arab Emirates
- Last Updated
- 6 days ago
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