App UX
The search functions of the app don’t work.
4.48 out of 5
65 ratings in Australia
The search functions of the app don’t work.
We had booked a campervan on Maui over New Years, which was last minute canceled by the owner due to an unfortunates breakdown of the van with the previous renters. Outdoorsys customer service answered quickly and gave us the money back but there were no other equal cars available at similar conditions on such short notice. Outdoorsy declined to pay the difference to the now of course much higher priced rentals. We then had to cancel our flight and rearrange travel and we asked for support in finding other options not on outdoorsy. Again outdoorsy declines any support. Outdoorsy only offered a 75$ credit on their platform but no help otherwise, even though evidently there was noting similar they could offer. The customer service kept repeating the same lines. When planing a trip to high demand places, after this experience we recommend using a standard platform that has procedures in place to help out when things don’t work out.
Chart
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Category
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Rank
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Top Free
|
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369
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Top Free
|
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467
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Top Free
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483
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