Pet Zero

I need to submit feedback for a technical issue, and the app requires photo submission before I can even type a description. The app crashes as soon as I select a photo.

I’ve been using the app with the automated pet feeder and really appreciate the functionality, especially the ability to schedule specific feeding times and amounts for each day. However, I wanted to suggest a potential improvement: a Vacation Mode feature. It would be incredibly helpful to have a feature where I can pre-schedule a temporary pause in feeding while I’m away. This way, I wouldn’t need to remember to turn off the schedule on the day my dog is already fed. It would allow for easier planning in advance when going on vacation or trips, eliminating one last thing to worry about. Thank you for considering this suggestion! It would make the app even more user-friendly and convenient.

I think they went out of business.

Love it except the time status is in military time. No one uses that. Please change this.

Hi, I love this product. I have four cats and one feeder for each cat. Two of my cats are pretty food crazy and even after attempting the train them for weeks, they still don’t go to the correct bowl, as I have some on specific diets for weight loss. What I typically have to do is feed them individually as fast as possible from the app so that they go to the correct bowls (the food crazy ones). Please add a delay option for feeding, up to 59 seconds. That would allow me to put a five second delay on the second feeder, a 10 second delay on the third feeder, and a 15 second delay on the fourth feeder. Would definitely be 5 stars then.

Let me start by saying the feeder itself has been exceptionally reliable. I have owned it for a little over two years and I’ve never had an issue with the feeder. The problem is, which is all too common with Chinese products and Chinese apps, the developer never replies to software issues. the biggest problem is you will be signed out every 30 days from the app which means you will get zero notifications from the device, including low food notifications. Let me say that again, if you do not open this app at least once every 30 days, which there’s very little reason to do because the feeder is exceptionally reliable, you will be logged out and you will not receive notifications. I have submitted this repeatedly but the developer never replies. Every single feedback says “to be processed”. It’s a shame that the developer isn’t interested in feedback or issues like this, all they are interested in is shoving advertisements down your throat. I strongly advise you to find a product that does not use this vendor’s app. How this app has a 4.8 rating in the App Store is beyond me, unless the reviews are… well let’s just say there are plenty of other apps with high ratings that don’t deserve them. This falls into that category.

We feed our cat small portions throughout the day. Otherwise she throws up if she eats too much. This is a great idea but it is capped, it says, at 10 total feedings. But we can only get it to do 9. We have programmed feedings at 11am and 3 pm Monday though Thursday but it will only let is do one on Friday and it says it only supports 10 feedings. But it stopped at 9. Wet can’t even get a weekend feeding. Terrible limitation.

App does not notify, I wish they had an option to send an email as well or a text message. My poor kitty was out if food and I didn’t realize if and the app failed to notify me.

App randomly resets on me, and the company makes it impossible to search your username/account name for a re-log in. Not to mention that notifications ever came through in the first place on the app.

My feeder connects to my phone but my app does not recognize it. I need to go away for a weekend. This started about 3 months ago with the most recent update. I have been feeding my cats manually for three months. Why did I spend a bunch of money on this product if it doesn’t do the one thing it’s designed to do.