PETLIBRO LITE

Great when it works but it goes offline when you need it the most, when you go on vacation. Even with the back up battery installed, it won’t let you see when/if the food is being dispensed. The sole reason I bought this was for when I go on vacation and now I’m basically wasting my money on the device since it doesn’t work when I need it to.

Randomly clears your saved feeding schedule. This has happened several times now and my cat misses meals until I happen to check the feed log. Not okay!

Feeder always spits out two portions for some reason

This app is horrible, inconsistent, and very buggy. Clicking the On/Off for schedule does not work even after re-opening and closing the app several times. It also randomly “disconnect” from the internet and refuses to reconnect.

Love this feeder when I’m home but it gets weird when I travel several times zones away from home. Seems to feed in some odd combo of home zone and zone where I am. Cannot get it reprogrammed to make sense when I travel🤦🏻‍♀️

*EDIT* Turns out you have to grant your precise location to the app before it will let you enter your WiFi information. It will not work with location off, or even imprecise location. Massive privacy violation. On paper, this camera enabled Wi-Fi pet feeder looked great. Checked all the boxes and I was thrilled at the thought of being able to automatically feed my cats and monitor their feeding habits. However, the reality was very different. The device itself when I unboxed it came across as well built, with a clean design aesthetic. The problem started when I tried to connect it to the app and my Wi-Fi. First of all, there are two different apps one; one called PetLibro and the other called PetLibro Lite. Both seem to indicate they supported this pet feeder, but it was not at all clear which one to use. After going about the process of setting up an account, in two different apps, needing two different accounts (the accounts were not reused across the apps), I set about trying to connect it to my Wi-Fi. Most frustrating process ever. There are three different processes you can use, Bluetooth transfer, Wi-Fi AP transfer and a QR code. None of them worked. In either app. I tried for, I kid you not, three hours one night. Couldn’t get to connect to wifi. I took screenshots of all of my steps, sent them to the manufacturer support, and granted within a few hours I received a response back. I followed those instructions to the letter, try the same three methods again. And no success. Ultimately, I decided to return it for a full refund. All in all, very disappointed in this feeder. And would not recommend it to others.

My feeder is about 6 months old and it stopped connecting to the internet. I pay a monthly subscription to have access to the camera recordings but since the device is offline I cannot cancel the subscription as the app requires the device to be online to make any changes. I’ve been trying to get petlibro to cancel the subscription but they are refusing. The device shouldn’t stop working 6 months later and it should not take weeks to at least cancel the monthly subscription.

Since this latest update, my feeder will not update. It has timed out every single time when I’ve waited for 20+ minutes trying to get this new firmware to update about 10 times today. My feeder is not feeding on the scheduled feedings at all, and will not let me feed manually either. With a highly recommend anyone to stay away from this expensive feeder with many many bugs. Even before this, it was saying it was blocked giving me about 10 notifications in a five minute span every single day multiple times a day when the feeder was not actually blocked. This resulted in skipped feedings and confusion on when and when my cats had not been fed. that’s a huge issue.

Every time I open the app, it wants me to upgrade my feeder’s firmware. Every attempt fails. Reinstalled the app, same issue. Now when I true to move the app to a folder, it deletes itself from the Home Screen and I cannot open it via the search bar. However, if I search for it in the App Store, I can open it from there… It may be time for a different product that uses a different app…

It’s really frustrating when the feeder disconnects when I’m away on a trip and I can’t reconnect it from the app. Not sure why it’s disconnecting, but this has happened multiple times now. I would love it if it would continue feeding them on their schedule, but every time the feeder disconnects from the WiFi/app it completely wipes my kittie’s feeding schedules and since I can’t reconnect from the app it doesn’t feed them! For my one cat that has a sensitive stomach this is really not good because if he isn’t on a consistent schedule he throws up:(