Polycom RealPresence Mobile

Poly‘s real presence mobile is an exceptionally reliable solution for connecting with Poly infrastructure systems Our team regularly relies on this product to enable access to Justice

I’m scheduled a visit and your service was awful , I’m no able to spoken with my uncle. Service need a lot improvement.

No doubt a freemason run business that scratches the backs of other mason run assets; namely the pa doc. Note the six six six in the polycom icon. What a poorly run company with no customer service to boot. So the result is heart wrenching failed visits. My advice to those who are struggling with this app: you must use the ever increasingly evil google chrome browser with an up to date windows 10 or apple iPhone or iPod or iPad. Always use the link sent to your email. Be sure to set google chrome as your default browser before you click on the link.

Beware

I will be attempting to use this app for a scheduled visit this morning once again. I have tried 5 times previously with no success. I consistently get an error that say “far end has hung up” however I’ve been on the phone with him simultaneously and he’s not even near the screen to be able to hang up. This is absolutely ridiculous. Children are already dealing with a lot behind this situation and then to get their hopes up for a video visit and be crushed because it doesn’t work is devastating to everyone.

This is the 5th visit that has worked for about 5 mins and then the audio goes out. It does not work on my phone, or either of my two computers. My boyfriend can see and hear me, but I cannot hear him. This is increasingly frustrating and there is no way to directly contact polycom to address this issue. The new version w bug fixes does not address this and with so many complaints about the same issues it is a disgrace that nothing has been done by the company, developers or DOC. How is this helping keep people in touch w their loved ones? This growing frustration is NOT BEING ADDRESSED!!!!

I agree with the last reviewer. This application is terrible. I’ve contacted the IT staff at the PaDOC and they have exhausted whatever options they w had to troubleshoot and fix this the connection and voice issues experienced by the majority of people ‘attempting’ to use this application. I’ve been able to connect using my laptop however there’s no voice from my end (yes, I’ve checked all my settings and did a test call using Skype and zoom and voice works fine) but trying to connect via the mobile app has not been possible. Come on Polycom, DO SOMETHING! Maybe hire better developers or network folks?

I was moved to submit a comment after two failed video visits within the last two weeks.. tomorrow I’m having another so hopefully it works since everyone else seems to be getting their visits.. I even called customer service and the woman on the phone stated that because I wasn’t the person lying them and with a contract that she couldn’t help me… lol seriously?? Thanks for nothing.. anyways the PA DOC will not do anything either so that leaves me with no options.

This app needs to be fixed. This is not fair. This is my third attempted visit that has not gone through.

I hate the fact that you cannot see yourself while video chatting. Also, the videos aren’t that much clear so the person you’re chatting with usually is a blur no matter how good the connection is.