Power Financial Credit Union

There’s no easy way to report an issue to the devs of this app besides to leave 1 star review and hope they see it. I have the visa elite signature CC. Whenever I click on it from within the app, it begins to load the Account History page and eventually says, “It looks like there is an issue on our end. Please try again in a little while.” Tapping on OK reverts you back to the main screen, unable to view anything further regarding my CC account.. if you tap outside of the OK / message window then you can continue to browse the history page but it’s completely empty with no transaction history what so ever.. Closing and reloading the app never fixes this. It’s been like this for months, my guess is that is due to no one being able to easily report the issue. My suggestion to devs? Give us an easy ‘report’ button that sends a detailed summary of phone data (model, iOS version, app version, etc) along with a screenshot of what the user is currently seeing. That will make EVERYONES lives better. Trust me.

Lo único que no me gusta es que no puedo ver los movimientos, y detalles de mi tarjeta de crédito

Had to sit down with Alex for 2 1/2 hrs when I had a case of check fraud, he bent over backwards to solve all the issues .👍👍👍👍👍

I was directed here to enroll in Zell and it is impossible to figure out how now I cannot receive payments

I like how the employees always try to help you out from the bottom of their hearts. We’re not just a bunch of numbers to the people at Power Financial.

Better than any bank!! Love the service

The last year has been very disappointing for me as a credit unit on member for almost 40 years. This credit union has always had the best service without question but recently lots of error taking a lot of time to either fix or bring to the attention of customer services. I have slowly moved my banking services to another bank with much better services on line, by phone & in person. I am sad since the people who work at the credit union are great but their technology & operations behind the scenes are not up to their former quality & much surpassed by other institutions. Bill Pay does not work well when not electronic and now statements & tax reports do not print or download with the mobile app, which often is not working for various features. Update: services still declining sad to report. Mobile app functions decreasing so no more ability to download or print statements to a mobile device. Also, no additional layer of security to log in with secondary authentication by code like all other financial apps & even non-financial apps available. My slow migration is almost complete. Not feeling safe with my money at this institution.

The app does the basics & essentials you’d need & expect from a banking app: check your balance, deposit checks, transfer within your accounts, etc...not saying there is anything wrong with these features & have never experienced a problem but I have used other banking apps & when you compare PFCU app to others, it’s basic. A few things I would like to see: - Zelle (Its too big not to associate with. I know this is a bank issue but might as well put it here) - Not have to be redirected to another site to view PFCU credit card statements. - A better layout So again the app is good, no major downfalls but can be better when comparing to other major bank apps.

I recently open Hreat Apps an account with pfcu, this bill payer app's is better than other banking I use. Interface is user friendly. I am only missing mobile alerts!

It is currently crashing every time I tap “Bill Pay.”