Praetorian Guard

Have wrestled with this for 18 months. Found it needs on off reset regularly like every 1-2 weeks to get back into our home, else cannot enter. Also notifications had erratic behavior and not appearing consistently on mobile devices. Camera quality poor and intercom hard to hear. Upgraded to 200 meg internet connection - made no difference. So disappointed.

In theory the system looks great - but it just doesn’t work. The belongs merrily on the keypad at the gate but does not connect through to the app on our phones. Also there is no audible ringer in the house so unless you have the app open you can’t hear the bell - which doesn’t work anyway!! Completely useless - don’t waste your money

For some reason the entry key codes keep deleting themselves and that’s after you manage to get them on in the first place because sometimes they don’t save at all. App is slow, freezes and unreliable, sometimes it loads after several attempts. Can’t call anyone for support because I’m not the installer and the engineer who did isn’t around anymore. Will now have to spend thousands on another entry system.

This app has not been functioning for several months now on my and my spouses devices. The problem is that no notification pushes through to phones as it did when initially installed. It sounds minor, but it has meant that many visitors to our home has turned away, believing nobody is in. I have to say the the picture quality and microphone isn’t great either. I have a Ring camera fixed 4-5 metres away, focused on the gate and it is streets better. Trying to find a solution is frustrating and inconclusive as the problem persists and there has been no aftermarket care. DON’T BUY THIS PRODUCT!

For serious security I would not recommend this app. It is impossible to shut the gates quickly if they are held open on a schedule. The video playback is clumsy, there is no transport to view clips properly and no obvious way of uploading the clips should they be needed by the police etc.. Overall very amateurish.

Notifications are not showing on my iPhone, kind of defeats the purpose of an intercom. Pls fix!!

Decent hardware, software/app is like it was designed the 80’s. Need updating asap. Would be nice to have it on Mac, also.

Aside from the fact that this looks like a poor GCSE project, notifications frequently do not work rendering the product (the intercom itself was not cheap) completely useless. Warning: DO NOT purchase from this company. Amateur at best.

Awful and not reliable Notifications don’t work on any device Absolute waste of money

All the apps by this company (Wi-Fi predator etc) are aweful. Not only do they not function they are graphically horrible and unintuitive. Today after 5 years I finally tore my AES intercom off my gate and replaced with Hikvision Intercom. It is by far way superior in every way. Better technology, support, usability, functionality. I have 3 neighbours with signs on their AES intercoms saying “don’t ring doorbell - out of use” Spoke to AES way to many times over the years and never got anything productive back. iPhone apps not developed in over 4 years. All these apps look like they were written as a school project. Please take some design elements for an iPhone app. A page full of graphics with no exploration what each is is poor. You can’t even access the cameras of an AES product apart from through there app. So you can’t add it to your home automation. You can also not trigger gate openings using API etc. Here is an honest statement I’m not writing as an exaggeration “In the 5 years of owning an AES intercom, despite having perfect internet connection, I have not had one communication with a visitor that I would say was successful” The majority is the visitor leaving before I got the notification and got the app to connect. Then if I did catch them the communication was poor both in quality and speed. I got to the point I would leave my gate in pedestrian mode each day so visitors could just walk in.