Prime Time Shuttle

First time in LA and I booked through the app in advance. Picked us up right at the curb, on time. The driver was friendly, clean van. All in all made our trip extra enjoyable!

PrimeTime Shuttle app is very useful and convenient to use. Their services are cheap and good compared to their competitors. The thing I love the most is they don't do any surge pricing. Surprisingly, they also have the best customer service team. I'm happy that they respond right away to my concerns.

As was described in my PrimeTime - Part l review , I had booked an advance round-trip reservation prior to a scheduled international flight. As per my booking, I was expecting to be picked up at the Philadelphia airport arrivals location at 5:25 PM upon my return to the States, and to be driven back to my suburban New Jersey residence, approximately 23 miles from the airport I don’t know if you can even imagine my shock when I was checking my email at the Dublin airport prior to departure only to find that PrimeTime had contacted me that day to let me know that my shuttle reservation had been canceled. A related text message informed me that this was due to “the full capacity of our private car”. As this had been booked and paid for before my outbound flight I am not even sure how that could occur. Totally unacceptable to leave an elderly woman traveling alone abandoned at an airport following a 7 hour international flight. I can only be thankful that I did have access to Wi-Fi at the Dublin airport so at least I got the communication and had 7 hours flight time to plot my next move before arriving. Things were definitely happening in South Philly that evening since the Eagles were playing the Steelers with a 4:25 PM start time but I certainly don’t see how that could’ve affected a private car from the airport as fans were already at the stadium. Anyway, I’ll never use PrimeTime shuttle again and lastly, GO BIRDS!

DO NOT BOOK THIS SERVICE. You’re better off being dropped off by friends/family or other reputable ride shares like Uber or Lyft. This is what I’ll do moving forward. My first time experience was horrible. The drivers are rude and do not offer to help with loading luggage. The reservation allows Prime Time Shuttle to track your flight in the event of delays or timing the arrival. Upon arrival, there was a slight delay due to technical difficulties of the plane. These outside factors are outside of the person’s control but should be understandable on behalf of the ride service - I would believe so. The driver did not communicate with me upon arrival, instead I had to follow-up with them. The drivers do not have positive attitudes, exaggerate their waiting times (despite having the flight information) and they let you know they can leave you - even though you booked/paid in advance. Just know that you will not have a smooth service with this company. I wish I never booked this.

Either the app or setting up a user ID doesn’t seem to work. I’m a bit nervous that my ride will go smoothly

Unable to tap on the login link, takes me back to previous app

One star is generous.. this company stranded my parents at the airport after an international flight and refused to refund them, or even apologize afterwards.

Had a great, kind driver who was there exactly on time and got me to my destination early. Thank you so much Primetime for a seamless process! Will definitely be using again soon

Totally unreliable. No communication. Horrible customer service.

Good luck getting in contact with anyone if there is any problem at all. Do not use this service or application.