Raffles Connect

I had at least 3 times of this experience while using this app, where doctors just ignored my reservation. They literally passed it or cancel it while I have been waiting for a few hours because you don't have enough slots. Why did you make this reservation system if you are not gonna keep it?

The doctor was extremely patient and listened to what I had to say compared to previous doctors.

Been using it since 2022 and noticed so much has changed. Telecon has become better with more slots available earlier - it feels like the on-on-demand queue of other apps but with the flexibility of making an appointment at a more convenient time later. The app keeps all my medical records, including past appointments or health screenings with RMG, which makes it easy for me to remember my medical history. This is an app that felt wonky at the start but has been getting better continuously!

Great app, straightforward and fuss free

Easy to use.

Was better the day after I consulted the doctor!

This is a total disaster app compared to my previous insurer. So difficult to use and there’s always a submission issue, be it the file type is invalid(pdf/jpeg also invalid) or other technical issues. Seriously not going to recommend this, will feedback to my HR to change insurer if this app continues like this. By the way, the Mediaccess website is just as bad. It’s as though they make it difficult for users to submit claims so you are fed up and dont submit. ZERO STAR!

So far it works fine! Thanks

Amazing app

Doing teleconsult was a breeze. Booked a time slot and doctor called. This is very convenient to save time going to a physical clinic or in bad weather like the day I consulted, it was pouring. Medications was delivered by a rider who was polite throughout the process.