Rail Ninja: buy Train Tickets

I accidentally put the wrong date in the calendar when I purchased train tickets. I have many many years experience traveling and have never made this mistake. I’m not sure why or how it happened this time. I contacted customer service and they said there was nothing I could do for any of my train tickets. I had 6 tickets purchased and I explained the mistake well before the trains were set to depart. For three of the tickets it was 4 days before. I lost all tickets with absolutely nothing done to help. I went back online and purchased the tickets for the correct dates at a 40% discount directly from the train provider. I will never use Train Ninja again.

Comprando los billetes directamente a la compañía 84€ (2pax), en la app 132€. Ver para creer.

Venden los billetes de korea al doble de precio, aún por encima en las oficinas de korail hay un cartel diciendo que no se hacen cargo ni dan soporte a billetes comprados a través de esta plataforma. Mejor usar la página oficial de trenes de korea letskorail.com. A mi modo de verlo es un timo, menos mal que no compré con ellos.

Users are advised to exercise caution with the Rail Ninja app. It has been observed that the prices initially displayed may not be final, and there have been instances where train schedules are changed without prior notice. Regrettably, the company does not take responsibility for these alterations and does not offer refunds. The explanations provided are attributed to company policies, without offering satisfactory solutions to the customer. Additionally, a management fee is applied, which can increase the cost by up to 45% over the original ticket price, justified as customer service charges and additional fees.

Te suben el precio del billete al doble o más. Es preferible cogerlo directamente en la página web de la compañía (OBB…) ya que la mayoría tiene una versión de la web en inglés

This app will charge you more than the actual ticket price they literally rip u off. Even if you want ti cancel a ticket they will just refund 80% of the price paid even if you cancelled a minute after you make a reservation Don’t recommend it , use other apps for better prices.

In my opinion, thieves. I booked a ticket and shortly before my trip they charged me more money saying my ticket was sold out and then they told me my ticket was not available and then they ended up charging me twice the original price. When I asked them about it, they said it was fees and then stopped responding, in my opinion, totally dishonest company and will steal your money. Go elsewhere.

PLEASE please please DO NOT USE this to purchase your tickets. They sent me the wrong tickets for both of my train tickets and charged me more than double the cost. The good reviews here are obviously fake, I wish Apple would do a better job with removing fake reviews. They did not send me the correct tickets and say they did and can't give me proof that they did cuz i have proof they sent me the wrong ones. They are a complete scam!!!

DO NOT BUY FROM RAIL NINJA. No refund whatsoever if you change your mind , and Overcharging. I bought a ticket few hours before departure but changed my mind right away and wanted to cancel it but their system didn’t allow me. We did not use the ticket and contacted the customer service who replied back saying the cancellation period is 36 hours before departure and if you buy a ticket within 36 hours of departure, and wanted to cancel, you will LOSE your money even you spend $1000. You are screwed. Never buy from them.

This app is a scam.