RecycleSmart

Always smooth sailing with this app and service!

So glad that there is a service like this so that we can reduce the impact of our waste. Everything runs smoothly and the app is easy to use. Only exception is there seems to be some mis-categorised items - e.g. pot plant pots it says they can take but when they arrived they said they couldn’t.

Forced updates, won’t let you open the app until you update it, no close box Happened multiple times now

While I keep trying to reduce my plastic consumption and waste by not buying anything in plastic, it’s virtually impossible to achieve. I’m so happy to have this service and business that takes things that would go to landfill and know it’s getting recycled. The search function gives information about how to deal with difficult to recycle items in your area. I can’t imagine how difficult it was to collate all this information from every council in australia. Very grateful

I updated the app and it now has the wrong pick up day on my calendar and also the bins are wrong as well. Too many errors.

The written descriptions of the items that can or can’t be collected sounds like it was written by an Ai bot and then not edited for flow of English. Ok, maybe they aren’t EAFL speakers but as much of the app using, recycling world is and it’s available in English, it makes sense to make it readable. Also it doesn’t tell me IF they pick up in my area, or if my council takes whatever item for recycling. In fact I know that they do, and I usually just take stuff to the tip which works more or less fine. The app is bad and the service seems less than useful.

I can't believe how bad this app is. For a business that is built around booking via an app it's shocking. Making a booking shouldn't be this hard. Overall design could be really improved too - it just looks a bit amateur. When the collection people come it's great, and they collect so much in the one hit that I'd be running around to recycle at different places. Great service, but you really need to fix the app (and the latest update allows you to add a photo? How about just making a booking easy?)

Can’t even reschedule a pick up using the app, as the calendar doesn’t allow a new date selection I edit mode, and no response yet to my request for help. For such a fundamental feature to not work in a date-based service app, is a bad sign. Additionally, there is no information as to how many collections each year are available, which adds further frustration. I will say that my one and only pick up went off without a hitch, so thankfully the service side of the business appears to run smoothly. Disappointingly, it appears I’m only entitled to one free collection every 6 months (guessing based on the next, unmovable, app-assigned collection date), so I can’t see the point in continuing to use this service for now.

I wanted to love this app but it’s telling me things I know are incorrect so I can’t trust it (I.e. bubble wrap, plastic bags and polystyrene shouldn’t be disposed in my recycling bin)

Disgusting. Avoid like the plague.