Relay | Business Banking

Excellent app and company. Have had no problems with them and have had an account for over a year and half now.

Don’t use this they will freeze your account with out intimation and they will not respond after the account frozen

Unfairly closed my account. I was supposed to have a refund going into my account and the same day my account is closed!!! If the transaction caused it, I should be told so and be able to provide documentation. But no, they closed it and are now acting very suspicious. They are deliberately hanging up on me and wont even pick up the phone!!! What kind of sick shady business is this. No warning, nothing and my account is closed.

Beware of this bank! It doesn't work! They freeze your cards, they question you for all transactions, deposits, wire transfers take forever, terrible customer service, they don't communicate with any supervisor .... in short a piece of garbage.

Honestly, I was pretty stoked on this app because I found it through the Profit First book. I deposited my first check by taking a picture of it on Friday evening. If you tend to take pictures of checks to deposit them into your account. I would stay away from Relay. I’ve had plenty of other bank accounts that will make the funds available within a few hours and then let it pend for a day or two. Relay on the other hand, currently takes seven business days for a picture of a check to clear. I took the picture on November 8, it is currently November 18 and the check is still pending and I can’t access the money. It’s because I got paid on Friday, so I took the picture that evening. Then it was the weekend, and then some holiday, then it went through another weekend and now it’s still has another day or two of pending. By this point, I could have took a picture of the check through my other bank account and then wire transferred the money to Relay and it would’ve got there quicker. If they would fix this, then I would put my rating back up to five stars. But 11 days to get a check is ridiculous.

I don’t know how my business was surviving without Relay! This is a must~have for any small business owner who’s looking for efficiency and productivity at the same time! I’m looking forward to a better future with Relay !

Relay has been disappointing, and their app is no different. It frequently glitches, freezes, and the "filter" option seems pointless since it lacks basic and useful features like filtering by keyword, pending transactions, and by charge type: credit or debit. While the app works fine for checking your balance, its functionality doesn't go much beyond that.

The only explanation I have for them still taking over a week to confirm an insignificant wire transaction is to steal my money. They froze the account until they do their “research”. Avoid this bank like you would herpes.

The bank is horrible. Signing up is easy when you go to actually use the account while conducting business they will just take your money because they feel like even after providing all documentation needed about the business. This app is here to only steal money from small businesses.

I would have to say out of all the years of banking I have never dealt with such polite, contrite, professional individuals seem to make it seem as if you’re talking to a friend very helpful very considerate very knowledgeable