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The fact that a scheduled ride can be 30 minutes late and I dont get any type of reimbursement for it. My ride should be free. I had to call for them to tell me how far away my ride is. No update no nothing and I still have to pay. On top of that it is raining even tho that is out of their control, overall this make my experience wit rts on demand just terrible.

It’s only offered if you live in one of the few suburbs and even at that you can only get a ride to somewhere in that suburb

I schedule rides for a specific time and they never come in time it’s early 20 mins earlier or 30+ mins late. And then when you select a time, they change it right after. It’s a waste of time trying to get a ride. I was tracking my ride and the driver went to the Burger King instead of picking me up. Had me wait 45 mins after my pick up time. These are the same RTS drivers that drive the buses no wonder they’re useless and disrespectful of peoples time.

I really have to say this morning rep who schedules rides help me to fix issue with app . She was wonderful. Thank you RTS for going out of your way and I’m so grateful for this service. Just one thing it would be great to have this to go to Bennington Hills apartments

The rides are efficient and cost effective but the zones are not only limited, but the time from pick up and drop off always changes even when booked. Overall still a great system

The app its self is very basic and fluid but I shouldn’t have to dig through the app just to pull up my balance card to pay on the bus. Should simply be a click here and boom yet you gotta go through leaps and bounds.

Im upset with booking a pick up via the app & having it confirmed. To find out it really isn’t confirmed and having the confirmed pick up to go past the hour confirmation. This happens way to much that there’s not point booking the ride knowing it want be there. Example: booking a 4:30pm pick up at 75 Kane Dr. during the week. I’ll get confirmation but I’d bet my week’s check it want happen! I don’t even bother anymore I just walk.

This app makes it seem like a easy and convenient way to get from place to place without taking the bus, but in reality it's a waste of time. On multiple occasions my scheduled ride was delayed for hours. They give you a set time frame when they will come pick you up and most of the time they aren't within the time frame. I'm highly upset and disappointed in this app. If i could give it zero stars i would.

Life saver during snow :)

Overall good but needs a lot of work the app doesn’t update properly in real time and the service should run as long as the normal buses do.