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It’s nearly impossible to find available rides and drivers. Even when you book 1 day before, the ride never gets on time. I’ve been having to wait for at least 1 hour lately sometimes past the time I booked it for…

Every time I try to request a ride it says “sorry we can’t find a ride” or “high demand, all seats filled” all through the day even when I try scheduling ahead.

The app was bad before, you couldn’t book very far in advance. Now I haven’t been able to use the app at all for a month. This app and the associated shuttle service is abysmal. The windows are too large. You can only book 24 hours in advance. Then the shuttle rarely shows up on time. You will be late. There’s no customer service. They just don’t care.

If you need to reset your password, don’t expect to get a text or an email anytime soon

Its not helpful to find a stop that corresponds with the transit app and then you can try to book and its taken up. Show the time slots or add more bus routes. Its obvious people are trying to get to more places.

Fix your app services for when your customers are booking or just get rid of the app completely because it’s not convenient or useful when it’s needed at all.

The fact that a scheduled ride can be 30 minutes late and I dont get any type of reimbursement for it. My ride should be free. I had to call for them to tell me how far away my ride is. No update no nothing and I still have to pay. On top of that it is raining even tho that is out of their control, overall this make my experience wit rts on demand just terrible.

It’s only offered if you live in one of the few suburbs and even at that you can only get a ride to somewhere in that suburb

I schedule rides for a specific time and they never come in time it’s early 20 mins earlier or 30+ mins late. And then when you select a time, they change it right after. It’s a waste of time trying to get a ride. I was tracking my ride and the driver went to the Burger King instead of picking me up. Had me wait 45 mins after my pick up time. These are the same RTS drivers that drive the buses no wonder they’re useless and disrespectful of peoples time.

I really have to say this morning rep who schedules rides help me to fix issue with app . She was wonderful. Thank you RTS for going out of your way and I’m so grateful for this service. Just one thing it would be great to have this to go to Bennington Hills apartments