RUCKUS Unleashed

Recently played with ubiquiti gear before moving to ruckus. Ruckus hardware is a night and day difference in terms of fixing phantom lag and dropouts, when latency matters most it’s killing it with superior coverage and quality; but app and GUI feel lacking no basic information back to the user on the interference it’s seeing on what channels and avoiding or channel fly is resolving. I can also reconfigure most things on the fly via the UniFi app, wishing it was as intuitive with ruckus. This might only impact unleashed as i am new to ruckus solutions UniFi seems to have the edge on app GUI as it does scans and provides reports back to the end user. Doesn’t deal with interference or coverage as well but basic reporting is there. Improve admin and analytics via the app and you can win over smaller operators with your superior hardware and scalable solutions. UniFi also allows for firmware check and auto update scheduling which I liked Obviously prosumer vs enterprise has different priorities but closing the gap for smaller operations would be amazing. Ruckus does do a lot of enterprise things better but some basic informational features and admin seem to be missing. Show me in reports and functionality that your gear is as amazing as my initial testing is leading me to believe. Currently running 2 r750 unleashed and covering more than .25 acres with usable wifi for video conferencing in an area with spotty cell coverage so excellent wifi is absolutely critical, no regrets

This app has a major bug. If the admin name is all capitals for the unleashed controller and you enter the correct info in the app you get an error “Login information is incorrect. Please try again.” This bug has existed for over a year and Ruckus hasn’t fixed it. Very disappointed. I can’t use the app because I am not changing the login for hundreds of installs.

I don’t know why but the mobile app works in every way except when you want to update firmware of the access points. It says it can’t connect to the access points. But every other feature works! It’s been ongoing since the release of the app and not fixed despite several updates. Super annoying as that’s one of the biggest things I want to use it for!!!

My ruckus is stuck on register device. I went to the ruckus web page and registered it. I rebooted the device and it still is stuck on register. It was suggested I try the app on my phone. I tried to upgrade my home ruckus that isn’t stuck from the app before trying it at the office. The app says failed to fetch versions. I used to install ruckus for all my clients. I’m thinking it is time I give ubiquiti a try again.

The app was nice but unfortunately it stopped working and support said they do not have email or phone support and closed the ticket. The app does not find any of my access points anymore.

Trying to access the app is a nightmare. I tried calling support and support won’t help me because I’m a residential owner. They told me I have to go to the forum for Lennar home owners and submit a question on there. Well I followed the instructions of updating my AP via online browser and updated it. But I still can’t login on the app. It keeps saying login failed. I’m at the point of just tearing out my ruckus units and buying a different brand.

Not able to access the app now. Keeps saying unable to connect to the network and takes you to settings but does not help with troubleshooting. Please update

Works with any ruckus AP, as long as it’s unleashed. I use R750 and love the AP, it’s a 8 stream AP, 4x4:4 on 2.4 and 4x4:4 on 5G. Although I have had a few issues, like the access point will just loose its info about the 5G channel and how much data is moving. Also noticed a weird thing with clients and trying to mark one as a legacy device or favorite. But the app will mark a random client as blocked and it’s quite annoying. But that’s with the app, the first issue I believe is linked to the new firmware. ( 200.15 )

Unable to log in from the app! Keeps saying not connected to an unleashed network, ever though I am! I’m able to log in from the web browser with no issues! Fix the app!

I can’t even log into the app to manage my AP’s… Are you even working on a solution Ruckus???