RUCKUS Unleashed

The wifi is not working after the firmware update on APs. For us this ruckus system never worked properly always some issues. If you look back over the last few years we have had many issues with this system. Now also it looks like the switch is not working. Either you try to help us fixing the issues or we are thinking of replacing it with a better solution

Garbage

This app is absolutely useless. I upgraded the Master AP to the latest firmware without issues. For some unknown reason, the Client AP did not upgrade and went offline. The mobile app cannot reset an AP. You have to contact technical support via email. Ruckus no longer provides telephone support for Lennar home clients. They will direct you to confusing and obsolete instructions without videos to reset the AP. You’re at risk of disabling the wifi throughout your house. If it were possible, I’d rate the app at ZERO stars.

This device was installed in my home as part of a SMART package. I would periodically update the app, recently I tried to update as normally would and I received a message saying I was no longer on the Unleashed network. I have not been able to access my application or update it and they does not seem to be any help for this problem. I’m very frustrated with this device.

This app never recognizes the network and will not log in.

My ruckus is stuck on register device. I went to the ruckus web page and registered it. I rebooted the device and it still is stuck on register. It was suggested I try the app on my phone. I tried to upgrade my home ruckus that isn’t stuck from the app before trying it at the office. The app says failed to fetch versions. I used to install ruckus for all my clients. I’m thinking it is time I give ubiquiti a try again.

The app was nice but unfortunately it stopped working and support said they do not have email or phone support and closed the ticket. The app does not find any of my access points anymore.

Trying to access the app is a nightmare. I tried calling support and support won’t help me because I’m a residential owner. They told me I have to go to the forum for Lennar home owners and submit a question on there. Well I followed the instructions of updating my AP via online browser and updated it. But I still can’t login on the app. It keeps saying login failed. I’m at the point of just tearing out my ruckus units and buying a different brand.

Not able to access the app now. Keeps saying unable to connect to the network and takes you to settings but does not help with troubleshooting. Please update

Works with any ruckus AP, as long as it’s unleashed. I use R750 and love the AP, it’s a 8 stream AP, 4x4:4 on 2.4 and 4x4:4 on 5G. Although I have had a few issues, like the access point will just loose its info about the 5G channel and how much data is moving. Also noticed a weird thing with clients and trying to mark one as a legacy device or favorite. But the app will mark a random client as blocked and it’s quite annoying. But that’s with the app, the first issue I believe is linked to the new firmware. ( 200.15 )