San José 311

It prompts you to put a password in twice but the second time is a grey box you can’t type anything into. I deleted the app.

I have tried to use this to submit an abandoned vehicle report. The app does not accept a valid address even as it is selected from the Google Search tool. Cannot proceed further. Repeated process several times. Ended up calling in and was told to use the app! In addition the setting up of an account is poor. Does not accept a strong password generated from iOS. Had to use a basic password

Just about impossible to efficiently report problems. A required field doesn’t work (Tell us more). The mapping/location function is buggy. The live chat wasn’t designed for human beings. Seems designed to deter people from reporting out of sheer frustration.

Easy to use and report many blighted issues plaguing my neighborhood.

This app is supposed to make it easier to report things like illegal dumping. However it is an exercise in frustration. Many times things are dumped at a place that doesn’t have a street address. The app forces you to search for an address after you have dropped your pin and it will move the pin because there’s no address there. then the city goes out to the wrong place and doesn’t see the dumped trash. Really guys you need to fix this!

My neighborhood has delinquent children that spray graffiti on public property at least three times a year. After submitting a report to the app, a representative comes to clean it off within one business day. I am genuinely impressed at how quick the process was. I’m very happy to know San Jose 311 cares for the community.

I decided to deleted the app and download it again in the hopes it would work. It stopped working for me when the app was ‘upgraded’ a couple of years ago. I was hoping bugs would have been worked out by now, sadly, that has not been my experience. When I press submit it hangs up until I finally close it or it crashes altogether. I’ve had better success with the 311 website but it would be nice to be able to use the app again. ☹️

Matt Mahan, fix this problem please! Down loaded Apple app. Tried to Sign Up, it said I already had account. I have no Password record of any SJ account. I tried using Apple suggestion for new PW, the app gave me all green dots, but refused to let me register with it. I used “forgot my password”. I reset password - that worked on the website, not the app. I see the city notice this is a “new/improved platform”. Is this an Oracle problem?

This looks like it was hacked up by some kids while they were playing video games. The start page seems decent enough, but the rest is not very quick nor useful. From some links you can't get back to the App. Compared to most apps out there, we'll, garbage!

App was completely devoid of content until I closed and re-opened. It also refuses to accept my credentials on two major web browsers on desktop and in the mobile app. I use a password manager and I’ve “reset” my password to the same password 3 times now so I know I’m entering the details correctly.