Santander International

This is the worst banking app I have ever used. I am sure it is maintained by high school students as a class project. It has almost zero functionality other than looking at how poor I am.

Where do you even begin! The camera left on when you first onboard, the lack of formatting between your account number and sort code. The weird offset on the numeric keyboard. The buttons that do nothing in the app with zero user feedback. The fact that this is just a god awful web site wrapped in an app. That you cannot use your card for Apple Pay. The lack of notifications for account activity. If AoL made an app back in 1994, it might look this good! For the love of all things digital and current, please sort out this car crash user experience. Much love from someone who can’t use their account for anything useful due to a lack of Apple Pay.

Horrible app. Keeps logging me out. Tried to make a transfer over 12 times and keeps logging me out.

Santander are not a clearing bank so transactions and transfers aren’t live so there are delays especially over the weekend but overall this app is poor. Transaction history is limited, DD don’t show next payment date and search functionality doesn’t work. They really need to see what their competitors are doing and quickly.

I’ve never seen such a limited functionality of a bank account in an app and web page like this. You rather not have an app or mobile banking at all! Just use brick and mortar banking model then! Not able to generate a current account bank statement (only list of transactions in an unfriendly format, not like others that show the headlines, account details at the top). Not able to connect to mortgage account. Just useless.

Can’t login sometimes. Transfers are clunky. Standard Santander app is far better. For private customers you’d think it’d be better.

I am trying to load/open the app and it goes to a ‘scan’ mode but I have no idea what it wants me to scan and gives zero information on what is required. Either the app is stupid or more probably I am!!!

I opened the app recently and found two recent notifications it said I had been sent, one read, the other unread. I don't remember seeing any notifications and what's more, the Apple settings doesn't even have an entry for Santander International app.

I find the app is missing features. I hold 2 Santander accounts. I would like to transfer money each month from one to the other. For example £130 for oil, £160 for electric and £150 for rates (few on many I want to do) Some months the amount changes - oil may need reduced to £80 for example. The app doesn’t allow you to adjust the amount. Also the app doesn’t allow references / search references. If my elec bill came I would like to do a quick transaction search to see how much I’ve saved to pay the bill. Can features be explored?

Very bad customer care, to login on phone is a nightmare. Mobile banking very bad, nothing to report scam soon as possible. Spent over one hour on phone to report scam. Worse bank had in my life…