Senville

Cannot get this app to connect to device. Did manage to connect to Alexa but it would only work occasionally. Reason I bought this brand is for mobile connectivity but it doesn’t even work

Worked great for a year. Now the app controls do nothing. Only way to change settings is from the physical remote.

This is quite possibly one of the worst apps for a home appliance I have ever used. The app will only let me install one split ac unit and refuses to configure my second unit. To top it off, after failing to install the second unit the app gets stuck in an “operation failed” loop and won’t let me log back into my account. The only option is to delete the app, reinstall and log back in. I ended up just giving up on connecting my second unit. What an absolute train wreck and Senville should be embarrassed to have this app on the App Store.

I tried with Android and IPhone apps, turned my own wi fi off, turned off 5ghz, nothing worked.

The app has been discontinued on the new heads. Do you want to use the Alexa app from now on overhead Simon sure however, I do have one customer who is still using the app. But it seems it won’t connect to the new house anyone

I agree it's not a perfect app or dongle. Took multiple tries to finally connect to WiFi. BUT IT WORKS! I had no idea the mini split I bought two years ago had a USB port to plug a WiFi dongle into, and I've been lamenting for those years that I didn't buy a WiFi capable unit to monitor when away from home, especially in freezing temps. But it turns out just popping in the $50 dongle made it remote accessible! 😃

Won't connect...

Have tried to connect for days and tried multiple phones but with 3 units can’t find network to connect.

I love my unit and this appit work extremely well. Unfortunately I change my network provider and this app don’t give you the option to sign into a different WiFi

I have 3 of these units. I completely regret it! App doesn’t work and to makes things worse the AC units themselves will never get to the temperature you actually want it at. Complete waste of time and money. Do yourselves a favor and go with a brand you’ve at least heard of.