---
title: "ServiceDesk Plus | Cloud - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move.   With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice "
---

# ServiceDesk Plus | Cloud — United States
> Your pocket-sized service desk

![ServiceDesk Plus App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/49/91/d3/4991d3d1-e6db-8474-021c-5d015cf37cd2/AppIcon-0-0-1x_U007epad-0-1-0-sRGB-85-220.png/400x400bb.png)

**Developer:** [Zoho](https://apptail.io/developer/zoho-Io) (India)
**Category:** Business
**Rating:** 4.4/5 (208 ratings)
**Price:** Free
**Bundle ID:** com.manageengine.sdpod
**Store:** Apple App Store
**Country:** United States
**Version:** 7.16.1 (released 2026-10-22)
**Original Release:** 2012-02-09

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id496792710)
**AppTail Page:** [https://apptail.io/app/servicedesk-plus-cloud-XDCd/united-states](https://apptail.io/app/servicedesk-plus-cloud-XDCd/united-states)

## ServiceDesk Plus Description
Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. 

With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

Discover the key features that can transform your service experience
	
● Multiple instance management: Switch effortlessly between service desk instances and access different modules. 
● Request management: Create, edit, and manage incident and service requests with ease.
● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. 
● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
● Change management: Filter, sort, search, and take action on change requests. 
● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at 

Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

## ServiceDesk Plus Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ab/5d/0b/ab5d0b18-3cb5-079b-a2ca-a1c40bdb9b0d/img_a_01.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/da/e3/d7/dae3d70d-44f4-8b10-9fac-0d8a9ab2e8de/img_a_02.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/f7/9f/c2/f79fc2f7-b5ee-5967-ff0e-c161de5e81c2/img_a_03.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f2/8f/c2/f28fc2e7-db71-1bc1-8861-18625f548dd4/img_a_04.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/2c/21/ac/2c21ac4d-3cf3-bd6f-6231-d040deddc074/img_a_05.png/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/53/71/0a/53710adb-45a8-21b6-306f-02ee44bf4569/img_a_06.png/1242x2688.png)

## ServiceDesk Plus Rating Breakdown in United States
- 5 stars: 159 (76%)
- 4 stars: 17 (8%)
- 3 stars: 8 (4%)
- 2 stars: 7 (3%)
- 1 stars: 17 (8%)

## ServiceDesk Plus Reviews in United States

### ****- "SD in your pocket!"
I still wish the app would let me convert ticket types between incident and request; if it’s in there I have no idea where to find it
-- m a f f e w V, 2024-04-10

### **--- "Ticket update issues."
The app doesn’t update. The online portal changes do not show on the mobile app. If a ticket is updated or closed online, it shows unchanged on the app.
-- iCollo, 2023-02-24

### ****- "Great app"
App is great and helps make the request submission process faster and easier except the attachment feature stopped working on my app. It allows me to attach pictures and documents not once opens, they do not show up.
-- Westiemomma, 2022-10-27

### ***** "Great app"
Great app
-- Kpenny60, 2022-08-29

### *---- "A waste, better off using the browser to access"
Ive been trying to give this app a chance, because the android version works moderately well.  I cant do it anymore. The iOS version is too buggy.  Now i’m not  able to assign tickets to my technicians. The apps just crashes when managing assets.  Its just not worth the headache anymore, which is unfortunate because the Android version works so much better, why cant the iOS version catch up.
-- IT Mercenary, 2022-08-15

### *---- "Worthless"
Doesn’t work and support can’t figure out why. Ridiculous.
-- Mik Ike, 2022-07-25

### *---- "Big Fail"
I don’t normally write bad reviews. Normally, I just rate and move on after deleting it. THIS program however, was an absolute waste of time. Unable to sort or filter properly. No ability to create or modify the filter views. I was hoping to like it since my company uses it.
-- darchib, 2022-07-19

### *---- "Absolutely useless"
Just give me the web app, this app here is absolutely useless. If websites worked, you would not need an app.
-- redwingsfan14, 2022-06-03

### *---- "Useless"
With each version, this app gets less usable.  I’m losing functionality and now have cases that I can’t even see the descriptions for.  I used to fall back to the web app if I had issues with the native app, but I’m completely blocked from the web app from a mobile device (can’t even get to the desktop version from the mobile device).
-- Obishawn11, 2022-04-13

### ****- "Need CMDB Access"
Has all the basic features needed except one, CMDB. There is access to Assets but not configuration data which is needed when in the field. When will this be added to the mobile app?
-- KyleTG83, 2021-12-16

[View all ServiceDesk Plus reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## ServiceDesk Plus Discovered Keywords
- helpdesk
- help desk
- service desk
- servicedesk plus
- saas
- saas helpdesk


## ServiceDesk Plus Available In
- [United States](https://apptail.io/app/servicedesk-plus-cloud-XDCd/united-states)
- [Saudi Arabia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/saudi-arabia)
- [India](https://apptail.io/app/servicedesk-plus-cloud-XDCd/india)
- [United Arab Emirates](https://apptail.io/app/servicedesk-plus-cloud-XDCd/united-arab-emirates)
- [Ghana](https://apptail.io/app/servicedesk-plus-cloud-XDCd/ghana)
- [Egypt](https://apptail.io/app/servicedesk-plus-cloud-XDCd/egypt)
- [Mexico](https://apptail.io/app/servicedesk-plus-cloud-XDCd/mexico)
- [Kuwait](https://apptail.io/app/servicedesk-plus-cloud-XDCd/kuwait)
- [United Kingdom](https://apptail.io/app/servicedesk-plus-cloud-XDCd/united-kingdom)
- [Canada](https://apptail.io/app/servicedesk-plus-cloud-XDCd/canada)
- [Philippines](https://apptail.io/app/servicedesk-plus-cloud-XDCd/philippines)
- [Malaysia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/malaysia)
- [South Africa](https://apptail.io/app/servicedesk-plus-cloud-XDCd/south-africa)
- [Brazil](https://apptail.io/app/servicedesk-plus-cloud-XDCd/brazil)
- [Indonesia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/indonesia)
- [Australia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/australia)
- [Jordan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/jordan)
- [Sri Lanka](https://apptail.io/app/servicedesk-plus-cloud-XDCd/sri-lanka)
- [Vietnam](https://apptail.io/app/servicedesk-plus-cloud-XDCd/vietnam)
- [Thailand](https://apptail.io/app/servicedesk-plus-cloud-XDCd/thailand)
- [Dominican Republic](https://apptail.io/app/servicedesk-plus-cloud-XDCd/dominican-republic)
- [Honduras](https://apptail.io/app/servicedesk-plus-cloud-XDCd/honduras)
- [Israel](https://apptail.io/app/servicedesk-plus-cloud-XDCd/israel)
- [Ukraine](https://apptail.io/app/servicedesk-plus-cloud-XDCd/ukraine)
- [Spain](https://apptail.io/app/servicedesk-plus-cloud-XDCd/spain)
- [Ecuador](https://apptail.io/app/servicedesk-plus-cloud-XDCd/ecuador)
- [Russia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/russia)
- [Panama](https://apptail.io/app/servicedesk-plus-cloud-XDCd/panama)
- [Qatar](https://apptail.io/app/servicedesk-plus-cloud-XDCd/qatar)
- [Lebanon](https://apptail.io/app/servicedesk-plus-cloud-XDCd/lebanon)
- [Japan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/japan)
- [Nigeria](https://apptail.io/app/servicedesk-plus-cloud-XDCd/nigeria)
- [France](https://apptail.io/app/servicedesk-plus-cloud-XDCd/france)
- [Greece](https://apptail.io/app/servicedesk-plus-cloud-XDCd/greece)
- [New Zealand](https://apptail.io/app/servicedesk-plus-cloud-XDCd/new-zealand)
- [Hong Kong SAR China](https://apptail.io/app/servicedesk-plus-cloud-XDCd/hong-kong)
- [Italy](https://apptail.io/app/servicedesk-plus-cloud-XDCd/italy)
- [Belgium](https://apptail.io/app/servicedesk-plus-cloud-XDCd/belgium)
- [Nepal](https://apptail.io/app/servicedesk-plus-cloud-XDCd/nepal)
- [Netherlands](https://apptail.io/app/servicedesk-plus-cloud-XDCd/netherlands)
- [Türkiye](https://apptail.io/app/servicedesk-plus-cloud-XDCd/turkey)
- [Tunisia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/tunisia)
- [Bahrain](https://apptail.io/app/servicedesk-plus-cloud-XDCd/bahrain)
- [Singapore](https://apptail.io/app/servicedesk-plus-cloud-XDCd/singapore)
- [Colombia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/colombia)
- [Jamaica](https://apptail.io/app/servicedesk-plus-cloud-XDCd/jamaica)
- [Switzerland](https://apptail.io/app/servicedesk-plus-cloud-XDCd/switzerland)
- [Poland](https://apptail.io/app/servicedesk-plus-cloud-XDCd/poland)
- [Suriname](https://apptail.io/app/servicedesk-plus-cloud-XDCd/suriname)
- [Chile](https://apptail.io/app/servicedesk-plus-cloud-XDCd/chile)
- [Cyprus](https://apptail.io/app/servicedesk-plus-cloud-XDCd/cyprus)
- [Czechia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/czechia)
- [Germany](https://apptail.io/app/servicedesk-plus-cloud-XDCd/germany)
- [Denmark](https://apptail.io/app/servicedesk-plus-cloud-XDCd/denmark)
- [Brunei](https://apptail.io/app/servicedesk-plus-cloud-XDCd/brunei)
- [Ireland](https://apptail.io/app/servicedesk-plus-cloud-XDCd/ireland)
- [South Korea](https://apptail.io/app/servicedesk-plus-cloud-XDCd/south-korea)
- [Kazakhstan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/kazakhstan)
- [Madagascar](https://apptail.io/app/servicedesk-plus-cloud-XDCd/madagascar)
- [Mauritius](https://apptail.io/app/servicedesk-plus-cloud-XDCd/mauritius)
- [Namibia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/namibia)
- [Nicaragua](https://apptail.io/app/servicedesk-plus-cloud-XDCd/nicaragua)
- [Oman](https://apptail.io/app/servicedesk-plus-cloud-XDCd/oman)
- [Austria](https://apptail.io/app/servicedesk-plus-cloud-XDCd/austria)
- [Pakistan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/pakistan)
- [Portugal](https://apptail.io/app/servicedesk-plus-cloud-XDCd/portugal)
- [Belize](https://apptail.io/app/servicedesk-plus-cloud-XDCd/belize)
- [Taiwan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/taiwan)
- [Uruguay](https://apptail.io/app/servicedesk-plus-cloud-XDCd/uruguay)
- [Lithuania](https://apptail.io/app/servicedesk-plus-cloud-XDCd/lithuania)
- [Peru](https://apptail.io/app/servicedesk-plus-cloud-XDCd/peru)
- [Algeria](https://apptail.io/app/servicedesk-plus-cloud-XDCd/algeria)
- [Angola](https://apptail.io/app/servicedesk-plus-cloud-XDCd/angola)
- [Cayman Islands](https://apptail.io/app/servicedesk-plus-cloud-XDCd/cayman-islands)
- [Armenia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/armenia)
- [Iceland](https://apptail.io/app/servicedesk-plus-cloud-XDCd/iceland)
- [Romania](https://apptail.io/app/servicedesk-plus-cloud-XDCd/romania)
- [Bulgaria](https://apptail.io/app/servicedesk-plus-cloud-XDCd/bulgaria)
- [Argentina](https://apptail.io/app/servicedesk-plus-cloud-XDCd/argentina)
- [Sweden](https://apptail.io/app/servicedesk-plus-cloud-XDCd/sweden)
- [Hungary](https://apptail.io/app/servicedesk-plus-cloud-XDCd/hungary)
- [Slovenia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/slovenia)
- [Slovakia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/slovakia)
- [Uzbekistan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/uzbekistan)
- [Finland](https://apptail.io/app/servicedesk-plus-cloud-XDCd/finland)
- [Azerbaijan](https://apptail.io/app/servicedesk-plus-cloud-XDCd/azerbaijan)
- [Belarus](https://apptail.io/app/servicedesk-plus-cloud-XDCd/belarus)
- [Malta](https://apptail.io/app/servicedesk-plus-cloud-XDCd/malta)
- [Estonia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/estonia)
- [North Macedonia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/north-macedonia)
- [Norway](https://apptail.io/app/servicedesk-plus-cloud-XDCd/norway)
- [Latvia](https://apptail.io/app/servicedesk-plus-cloud-XDCd/latvia)
- [Luxembourg](https://apptail.io/app/servicedesk-plus-cloud-XDCd/luxembourg)
- [China](https://apptail.io/app/servicedesk-plus-cloud-XDCd/china)

---

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