ServiceNow Agent - Intune

Microsoft Intune MDM MAM

Published by: ServiceNow
Downloads
Revenue

Description

ServiceNow Mobile Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.
IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​
With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.​
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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User Rating
App is not rated in United Arab Emirates yet.
Ratings History

ServiceNow Agent Reviews

Is this app what you’d give someone

Huskyfan206 on

United States

Who only has access to 1/1000th of service now’s capability?

Not Able to Open Tickets from Notifications Window

Romalis Lawson on

United States

After updating to version 15.2.0, when I click on one of my notifications…it no longer goes to the Ticket. Nor is there a way to Search for the ticket. If it’s not assigned to me…I can’t view it. Please Fix ASAP.

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Category Rankings
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Category
Rank
Top Free
458
Top Free
474

Keywords

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App Info

Category
Business
Publisher
ServiceNow
Languages
Arabic, Czech, Dutch, English, Finnish, French, German, Hebrew (modern), Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Chinese, Spanish, Swedish, Thai, Chinese, Turkish
Recent release
19.0.0 (3 weeks ago )
Released on
Jan 23, 2020 (4 years ago )
Last Updated
1 day ago
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