Double Billing
I used shutter stock as photo references for years and loved it. I realized they were double billing me on my PayPal account last month. They were charging me the $29 a month fee and also a $299 a year fee. I’m only one person. No one would answer any contacts to see why I was being billed twice, so I contested the payment on PayPal. Shutter stock blocked my account and refuses to tell me why I have two bills unless I uncontested the $299 fee on PayPal. So unless I agree to pay them twice, they won’t even talk to me. Not even in chat. I wish they could at least communicate, but money is obviously more important to them than customer service. I will be telling every artist I know.